Site Manager (LIHTC and PSH)

Heritage House is a No Place Like Home, a 65-unit property located in Napa, CA. Heritage House is a rehabbed building in a one-project, two-property site with its neighboring building, Valle Verde. Burbank Housing has partnered with Abode Services to partially house 41 individuals currently experiencing homelessness in addition to designations for Joe Serna Farmworker Housing, and Affordable Housing units for those who are income eligible.

We are looking for a Site Manager with expertise in Property Management with a Human Services and/or Social Services background.  This position requires a high level of communication and collaboration with the onsite service provider (Abode Services) will be required in this position. The ideal candidate will be familiar with the demographics of the Napa City area and will have Affordable Housing experience- Tax Credit (LIHTC) and Permanent Supportive Housing (PSH) experience. This position comes with on-site housing and is not eligible for a hybrid schedule.

Job Summary: The Site Manager will provide leadership to site staff, direction for building operations, customer service, resident relations, property budget management, rent collections, leasing units or ensuring referrals for designated units are received promptly, ensure property compliance, resolve resident complaints and issues, timely submission of regulatory and company reports, weekly collaboration with partnering agencies, and guidance on maintenance priorities.

Duties and Responsibilities: Are as follows, but not limited to:

• Review tenant applications and determine eligibility; maintain waitlist; show available units to interested applicants.
• Follow Burbank Housings policies and procedures for processing eligible applicants within the program guidelines to the property (i.e., TCAC, CHFA, HUD, Home Key, NPLH)
• Attending training as needed and recommended by Burbank Housing.
• Attends regular in-house training and informational meetings offered by Burbank Housing.
• Supervises and collaborates with on-site maintenance staff, provides regular feedback through verbal and written communications, participates in annual performance reviews, sets priorities, collects, and approves timesheets, vacation schedule that best fits business needs, and oversight of work to ensure timeliness and a professional manner,
• Attend regularly scheduled meetings with partnering agencies and provide input, as needed.
• Walk the property at least twice per day (rotating schedule with Lead Desk Clerk) to assure residents of management presence and to monitor the overall appearance of the property.
• Provide input and collaboration with the Regional Manager on the preparation of the annual property budget.
• Ensure vacant units are "turned" promptly by monitoring the timeliness of vendors and maintenance staff. Ensure vacant units are secure and monitor the progress of unit turns.
• Collect rents and security deposits for submittal to the accounting department.
• Completes lease forms, outlines conditions and terms of occupancy with new residents and their service providers, and completes relevant paperwork.
• Collaborate with Resident Services/Service Providers to ensure housing retention.
• Knowledge of and compliance with Fair Housing and Tenant Regulations.
• Investigate and follow up on tenant complaints promptly
• Prepare and maintain tenant files and documentation about property/resident-related incidents.
• Show vacant units and apply strategies to reduce vacancy loss.
• If applicable, perform annual re-certifications of tenants, and complete weekly, monthly, quarterly, and /or compliance reports.
• Other duties, as assigned.

Preferred Qualifications of Position:

• At least 2 years' experience in a supervisory position
• 2+ years of Tax Credit program experience and PSH experience, preferred
• Clear understanding of General Ledgers, and budgeting
• Clear grasp of federal fair housing laws and any applicable local housing provisions
• Proficient in reading and writing English- Spanish speaking a plus!
• Ability to work effectively with common Microsoft software applications.
• Yardi Voyager experience preferred.
• Exceptional customer service abilities
• Ability to empathize with residents and staff while still enforcing community policies and the lease/rental agreement.
• Excellent problem-solving, listening, and reasoning skills.

Other Skills and Requirements: 

1. Possession of a valid California Driver's License, maintain a satisfactory driving record, reliable personal transportation, and automobile insurance per requirements of the State of California.
2. Ability to quickly gain competency in Yardi Voyager or other software related to property management.
3. Satisfactory criminal background history for employee and adults aged 18 years and older who reside with employee.