Community Relations Representative

City

San Mateo

State

California

Job Location

SFO 482 Station Park Green

Position Type

Regular

JOB SUMMARY

The Community Relations Representative plays a vital role in delivering an exceptional resident experience throughout their journey at Essex. As the primary point of contact for residents, this role focuses on fostering positive relationships, managing communication, ensuring smooth move-in and move-out processes, and supporting community management operations with a high level of customer service and professionalism.

WHAT YOU WILL DO

• Serve as the primary contact for residents, managing all communications and inquiries via the customer relationship management (CRM) system.
• Facilitate seamless move-in and move-out experiences, including managing necessary paperwork and resident documentation.
• Promote an excellent resident experience by addressing questions and concerns promptly and professionally.
• Maintain in-depth knowledge of the assigned community portfolio, including property-specific features and operations.
• Ensure compliance with company policies, procedures, and relevant laws, such as Fair Housing, Landlord-Tenant regulations, and OSHA standards.
• Collaborate with the Community Management Team to support community operations and meet customer satisfaction targets.
• Handle confidential resident and property information with discretion and professionalism.

WHAT YOU WILL NEED

• A commitment to providing exceptional customer service and a desire to help people.
• Strong organizational and time management skills to handle multiple responsibilities effectively.
• The ability to work independently and collaboratively in a centralized hub environment.
• Proficiency with Microsoft Office Suite and familiarity with property management or CRM software.
• Ability to read, write, speak, and understand English.

WHAT THE JOB REQUIRES

• High school diploma or equivalent; college degree preferred.
• A minimum of 1 year of customer service experience, preferably in a similar role.
• Comfortable utilizing a personal smart device for property operations and communication apps.

WHAT YOU WILL BRING TO THE TABLE

• A positive attitude and a commitment to creating a welcoming and supportive community experience.
• Strong communication skills, with the ability to assess and address resident needs effectively.
• A proactive mindset to identify opportunities to enhance the resident journey.
• Attention to detail to ensure accuracy in managing documentation and compliance requirements.
• The ability to adapt to a dynamic work environment while maintaining a high level of professionalism and care.

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $25.96 - $35.10 per hour. New hires generally start between $25.96 - $30.29 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.