Specialist, Housing

JOB SUMMARY: 

The mission of the Housing Specialist will be to work closely with their supervisor to manage the full lifecycle for affordable programs, corporate housing, and/or employee housing. 

WHAT YOU WILL DO: 

• Become a subject matter expert on affordable programs, corporate housing, and/or employee housing within an assigned portfolio. 

• Coordinate activities related to assigned programs or housing types including leasing, move-ins, lease renewals and recertifications. 

• Manage lease expirations and deadlines for individual residents and/or corporates as well as quarterly/annual community recertifications (if required) and any additional program requirements. 

• Assist in the management of the community affordable waitlists. 

• Track and manage all BMR vacancies, effectively work the appropriate wait lists, market available apartments and work with the cities/counties/programs to ensure vacancy remains below 30-days. 

• Be customer focused to achieve maximum occupancy and resident retention. 

• Maintain a 24-hour response time for all corporate and employee housing requests. 

• Establish city, program, corporate, and inter-department relationships to support business needs and provide a smooth transition for all parties. 

• Maintain program compliance for programs within the assigned portfolio. 

• Report on trends, causes of issues, and provide resolution insights. 

• Timely and accurate record keeping ensuring compliance and correct reporting.  

• Maintain delinquency at or below budgeted parameters. 

• Understand and remain attuned to program, local, state, and national legal requirements. 

• Visit assigned properties as needed to ensure compliance for program audits, resident concerns, or assistance. 

• Embody Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness. 

WHAT YOU WILL NEED: 

• High school diploma or GED is required. 

• 1 year of experience in affordable housing program and/or property management preferred. 

• Proficiency in Microsoft Office. 

• Strong organization and problem-solving skills. 

• Excellent communication and interpersonal skills. 

• YARDI experience strongly preferred. 

• Certification as a Tax Credit Specialist (TCS) is preferred. Members of the Housing team are encouraged to earn the certification within one year of hire.  

WHAT THE JOB REQUIRES: 

• Work is primarily conducted in an office setting. Requires sitting at a desk or workstation for extended periods. Involves the use of standard office equipment such as computers, phones, and printers. 

• Operates in a fast-paced work setting. Requires the ability to multitask and adapt quickly to changing priorities. May involve tight deadlines and high-energy work situations. 

• Requires the ability to sit or stand for extended periods. Minimal physical effort in the day-to-day tasks. 

• Requires flexibility to travel based on business needs. 

• Must be able to work flexible hours including evenings and weekends. 

• Must reside in California 

• Ability to report to corporate office and/or site as requested.?? 

WHAT YOU WILL BRING TO THE TABLE: 

• Ability to comprehend and interpret instructions, short correspondence, and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. 

• Ability to understand and carry out general instructions in standard situations. Ability to solve problems in standard situations. Requires basic analytical skills. 

• Decisions made with general understanding of procedures and company policies to achieve set results and deadlines. Errors in judgment may cause short-term impact to co-workers and supervisor. 

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