POSITION SUMMARY

The Portfolio Sales Manager is primarily responsible for managing all aspects of the leasing process. They will be responsible for developing and implementing sales strategies and practices based on the needs of the communities, determining community sales goals, and motivating, coaching and monitoring the performance of sales associates to achieve organizational goals.

KEY RESPONSIBILITIES

Under the supervision and guidance of the Regional Portfolio Sales Manager, the key responsibilities of this position include, but are not limited to the following:

• Works in a centralized sales hub and facilitates leasing remotely to maintain established target occupancy for the assigned portfolio on a weekly, monthly, quarterly, and annual basis.
• Proactively manage the sales process by converting leads into leases.
• Understand communities budgeted occupancy, rent and leasing needs to ensure leasing targets are met weekly, monthly and quarterly.
• Schedule and delegate workload between leasing consultants to ensure work is being completed accurately and timely.
• Provide feedback, coaching, and support to the sales to drive achievement of established sales goals.
• Hold one on one meetings with sales staff.
• Maintain in-depth knowledge of each community and apartments within the assigned portfolio. 
• Exercise discretion as it relates to confidential resident, property and company information.
• Compliance with company standards as defined in the Human Resources Policy Manual, Sales Playbook, and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC.

SCHEDULE

Position requires ability to work any of the 7 days of the week. It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job, including attending assigned training classes. Work schedules and locations are subject to change. Ensure compliance with time management policies including meal and rest periods.

REQUIREMENTS AND SKILLS

• 2+ Years of Sales Management experience in multi-family or related property management field.
• Bachelor’s degree Preferred
• Proven work experience in Sales or Customer service and track record of achieving sales target.  Previous phone sales experience is a plus.
• Strong communication skills and interpersonal skills, including phone and email etiquette.
• Friendly and energetic personality with genuine desire to provide outstanding customer service.
• Strong organizational and time management skills.
• Comfortable working in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to create, compose, and edit written materials.
• Ability to work in conjunction with company managers, residents and associates.
• Must demonstrate strong interpersonal skills; problem solving skills; and decision-making skills.
• Proficient understanding of the Microsoft suite, familiarity with CRM systems and practices.
• High school diploma or equivalent, college degree preferred.
• Valid driver license and automobile insurance