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Lead Resident Services Coordinator (8912

San Rafael, CA

Explore a career at EAH Housing.

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.

What we offer.

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility. 

We believe in work / life balance. 

15 days of vacation per year (which increases based on years of service) 

10 paid sick days per year 

12 paid holidays 

Flexible Start Times (REM Onsite Positions) 

We take care of our employees. 

Competitive Salaries   

403b Retirement Plan with 5% company match 

Employee Wellness Program Comprehensive Medical Insurance 

Plans Affordable Dental & Vision Insurance 

Flexible Spending Account 

EAP – Mental Health, Financial and Legal Services 

$1,500 Employee Referral Program 

EAH University, an in-house training program

This position is for a full-time Lead Resident Services Coordinator based in the North Bay (ie. San Rafael, Novato, Larkspur, Fairfax). This Lead role will be supervising Resident Service Coordinators located in the North Bay region. Position will be supervising staff working on special needs, multi-family and senior housing properties. Must have Bachelor’s degree in social service/healthcare/related field. Qualified candidates will have at least 5 years experience. Must have at least 1 year experience supervising staff, strongly preferred. Salary range: $66,560 - $89,440 per year; hiring range for new employees is generally $66,560 - $72,800 per year, DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role.


Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout in California and Hawai’i, and plays a leadership role in local, regional, and national housing advocacy efforts.

EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities. We offer competitive wages, comprehensive benefits, professional development, and invest in our employees through extensive training programs. Please visit our to learn more about us, our culture, and how we strive to maintain excellence in everything we do.

For immediate consideration, please apply to LEADR003611 on our website at


Examines the needs for on-site services and explores ways programs and services can be brought to the properties in assigned portfolio with a focus on special needs communities. Creates partnerships in local communities and oversees relationships and agreements with program partners in portfolio, including city, county, and state entities. Supervises Resident Services Coordinators in the assigned portfolio. Works with the Director of Permanent Supportive Housing in promoting Best Practices for Supportive Housing Environments. Understands and supports EAH’s mission and core values.


  • Utilizes and reviews results of intake survey/needs assessments to determine what types of programs and services would benefit the residents.
  • Makes recommendations regarding programs and services based on survey results and needs of property/ies that align with StayWell service delivery model.
  • Working with Resident Services Leadership, develops service coordination goals and programs consistent with portfolio and organization goals.
  • Oversees the delivery of services and program activities to residents in region. Provides or oversees provision of assistance and referral services to all residents needing assistance in assigned portfolio.
  • Sets up and maintains a directory of providers for use by project staff and residents. Obtains resident feedback on effectiveness and quality of programs and their delivery.
  • Monitors participating agency involvement for quality and compliance with memorandums of understanding. Maintains activity notes and resident participation report and prepares all statistical and narrative program reports as required by funding entities and EAH management.
  • Interfaces with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities.
  • Supervises Resident Services Coordinators in assigned properties or portfolio. Ensures that properties in assigned portfolio provide services consistent with established EAH standards. With input from the Manager, Resident Services, Director, Resident Services and Resident Managers, prepares annual reviews for supervised staff. Provides mentorship to Resident Services Coordinators within assigned portfolio. Works with Manager, Resident Services to create individual training plans for each person supervised and coordinate all new hire training and mentoring.
  • Working with Director, Resident Services, Manager, Resident Services and Communications Department, oversees and/or actively seeks grant funding and other sources of income to support the services budgets.
  • Obtains written release/consent from residents to access their records.
  • Works with Technology Programs Manager to develop and implement technology programs for residents.
  • Works with Manager of Community Engagement on special initiatives.
  • Monitors all reporting through Family Metrics and/or AASC online and ensures accuracy of data entered by staff. Provides monthly reports to Director of Resident Services.
  • Prepares and holds quarterly meetings with Resident Services staff in assigned portfolio. Assists the residents in building informal support networks with other residents, family, and friends.
  • Actively participates in EAH’s Injury and Illness Prevention Plan
  • Regular and predictable attend


Bachelor’s degree in social service, healthcare, or related field, or equivalent combination of education and/or experience.  At least 5 years of social service experience working with the elderly, families and/or the disabled, or some related field. At least 1 year experience supervising staff, strongly preferred.


  • Experience in affordable housing environment with senior, special n
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