Community Relations Manager

City

Walnut Creek

State

California

Job Location

SFO 470 Brio Apartment

Position Type

Regular

Job Objectives: The Community Relations Manager is responsible for providing an excellent customer service experience throughout the resident journey at Essex.

ESSENTIAL JOB FUNCTIONS:

- Oversees the entire resident lifecycle from move-in to move-out (including renewals)

- Manages customer satisfaction and reputation management, ensuring the residents are treated with care and their issues or questions are adequately addressed

- Monitors office expenses, ensuring that expenses are within budget and cost effective

- Manages personnel throughout their employment lifecycle that includes career planning and development, accountability and performance management, and recognition

QUALIFICATIONS:

- High school diploma or equivalent required, college degree preferred

- A minimum of 2 years of property management or equivalent experience

- Excellent customer service skills and a desire to help people

- Proven ability to supervise staff of two or more associates

- Ability to work within budgeted guidelines

- Proven organizational and time management skills

- Ability to read and write English; speak English and understand spoken English

- Ability to utilize a personal smart device for apps related to property operations and communication

- Knowledge of Microsoft suite and property management software

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $85,000.00 - $121,000.00 per year. New hires generally start between $85,000.00 - $103,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.