Account Specialist

City

Bellevue

State

Washington

Job Location

Bellevue Regional Office

Position Type

Regular

Job Description

The mission of the Account Specialist is to reduce current resident delinquency while helping residents to achieve sustainable outcomes. Responsibilities of the Account Specialist include, but are not limited to the following in compliance with all company policies and processes:

- Management of all assigned delinquency

- Initiate timely and effective communication with the residents

- Maintain the highest level of customer service for residents, vendors, and corporate departments

- Research resident accounts and balances and promptly make corrections

- Report on trends, causes of delinquency, and provide resolution insights

- Implement provided initiatives to reduce delinquency and provide consistent feedback

- Ensure systems are kept up to date and accurate for reporting purposes

- Ability to support legal proceedings for unpaid rent, including the unlawful detainer, small claims, and eviction processes.

- Understand and remain attune to local, state, and national legal requirements

- Assist with other ad hoc requests and reports as needed

- Embody all Essex Values; act with integrity, care about what matters, lead at every level, do right with urgency, seek fairness

- Conduct site visits to apartments to locate and communicate with residents regarding overdue rent payments. Utilize effective communication skills to engage with residents in a professional and empathetic manner, addressing concerns and negotiating payment arrangements to facilitate the collection of rent or return of possession of the apartment.

Qualifications:

- High School diploma or equivalent required - 1-2 years

- Customer service or account receivable/payable experience

- Experience at the property level a plus (Asst. Manager, Bookkeeper level preferred)

- Strong communication skills and knowledge of business correspondence software

- Microsoft Word and Outlook required

- Past YARDI experience strongly preferred

- Must be able to function effectively in a fast-paced environment

- Good organizational and time management skills

- Must reside in California or Washington and notify management prior to any relocation

- Ability to work any day of the week between 8 am to 7 pm

-  Must be able to work flexible hours including evenings and weekends.

- Ability to report to corporate or on-site as requested.

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $22.60 - $31.73 per hour. New hires generally start between $22.60 - $27.40 per hour. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.