Director, Field Services

City

San Mateo

State

California

Job Location

San Mateo Corp Office

Position Type

Regular

POSITION SUMMARY

The Director, Field Services will own and drive maintenance operations of an exclusive, large portfolio, throughout San Francisco Bay Area, with a focus on maximizing efficiencies, developing top talent to enhance productivity to improve the overall associate and customer experience. This position will continue to develop and implement the company’s investment and operating strategy. Working in partnership with other key functions such as Finance, Development, Marketing, HR, Legal, Technology among others, the Director will help drive the strategic plan as well as create and implement new innovative and dynamic approaches to the business. There are ~200 employees working across the portfolio who roll up into this position.

KEY RESPONSIBILITIES

Key responsibilities of this position include, but are not limited to the following:

• Manage maintenance expenses and operations capital replacements.
• Lead a team of Field Service Managers (who themselves are responsible for a portfolio of assets) throughout the portfolio and ensure execution of the strategic plan is being implemented flawlessly.
• Ensure achievement of the organization's philosophy, mission, strategy, and annual goals and objectives through the organization down to the individual asset level.
• Partner with multiple executive stakeholders on new development projects. Ensure timely communication and successful hand-off of new projects from development team to onsite teams.
• Coordinate the annual property operations plan and budget and demonstrate behavior standards to achieve financial results.
• Provide coaching, mentoring and career pathing guidance to team. Inspire and challenge the team to reach new performance heights.
• Establish enhanced standards, deployment and accountability for implementation and evaluation of high-quality resident experiences. This includes leveraging technology, top tier engagement with site staff, and superior community relations.
• Promote innovation to maximize revenue streams; capture an ever-changing target market(s) and scale key initiatives quickly and effectively.
• Maintain strong understanding of local markets (competition, supply pipeline, demand drivers, major tenants, market absorption) for managed assets.
• Evaluate organization structure, identify opportunities for efficiency and standardization

ATTENDANCE

Position requires ability to work any of the 7 days of the week, 52 weeks of the year. It is critical that individuals possess the ability to work their scheduled hours plus any other hours necessary to complete the job and must attend training classes as scheduled. Work schedules and location assignments are subject to change. Ensure compliance with time management policies including overtime, meal and rest periods.

MINIMUM JOB REQUIREMENTS

• Bachelor’s degree required with an advanced degree preferred
• Prior leadership roles in operations, asset, or portfolio management.
• Prior P&L responsibility
• Significant people management experience including managing complex and multi-level teams that are geographically dispersed.
• High degree of business and financial acumen.
• Highly skilled in working across heavily matrixed organizations which require significant influencing and collaboration skills.
• Ability to work strategically and with significant financial and project management discipline to ensure flawless execution

PHYSICAL REQUIREMENTS

• May be exposed to constant activity that requires intermittent standing, bending, crouching, pushing/pulling, lifting/moving/carrying (light to heavy weight material/appliances/ equipment), climbing ladders/stairs, and walking on rooftops

All full-time regular associates are offered competitive salaries, experience career growth, and are eligible for benefit packages that include medical, dental, vision, paid parental leave, 401k employer match, excellence rewards, wellness programs, and much more. With our Sunday property operations office closures, 10 paid holidays, and 15 PTO days, work/life balance is a priority! Additionally, most positions are eligible for a housing discount of 20%.

Essex provides great communities in which to live, work and invest. We are a purpose-driven company, and we pride ourselves on promoting an internal culture of growth and opportunity by engaging, enabling, and empowering our teams. Working at Essex is not a destination. It is a journey where you can confidently build your career.

The salary range for this position is $144,000.00 - $217,000.00 per year. New hires generally start between $144,000.00 - $180,000.00 per year. The final salary offer will be determined after reviewing relevant factors, including but not limited to skill sets; relevant experience; internal equity; and other business and organizational needs.

This role is also eligible to participate in Essex’s discretionary Annual Bonus program that is commensurate with the level of the position.