Assistant Manager - Broadway Family Apar
San Francisco, CA
Job Summary: The Assistant Manager assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail.
Status: Full-time, Nonexempt, Regular
Location: Chinatown neighborhoods, San Francisco
Hours: Monday through Friday, 9:00a.m.-5:30p.m.
Salary: $26.95 - 28.37 per hour; Comprehensive Benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do
Property Management
- Create and maintain tenant files, applicant waiting list and transfer list
- Assist with paperwork for housing application and rent collection process
- Assist with bank deposits
- Assist with processing applications, move-ins, move-outs, and certifications
- Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR and other reports
- Responsible for managing the building when the Property Manager is off-site
Tenant Relations
- Address tenant requests/disputes and respond to building emergencies
- Assist tenants and perform other duties as required for successful operation of building
- Support Property Manager as needed
- Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator
Office Management
- Update visitor/guest log, daily log, and other front desk forms
- Handle typing, photocopying, faxing, and filing
- Process daily mail and screen incoming phone calls
- Order office supplies, fill out maintenance work orders, and distribute memos and notices
- Maintain orderliness of front entrance, lobby, and adjoining rooms/areas
Other:
- Contribute to a safe and pleasant work environment
- Follow policies and procedures, including safe work practices
- Perform other duties as assigned and work well with other building staff. ( Resident Services, Maintenance, Resident Manager).
Knowledge, Skills, and Experience:
- Pleasant and professional manner with calm disposition
- Ability to work with people of diverse social, economic, and ethnic backgrounds
- Ability to work independently and exercise own judgment in problem-solving
- Good written and verbal communication skills
- Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software
- Ability to function under stressful circumstances
Education and Experience (Minimum Qualifications)
- High School Diploma or GED equivalent
- Two (2) year prior experience in residential property management
- Excellent interpersonal and organizational skills
- Detail-oriented with experience processing paperwork
- Sensitivity to issues facing low-income, disabled, and elderly populations
- Ability to travel up and down stairs
Preferred Qualifications:
- Prior experience with low-income/affordable residential property management
- Prior experience with security and/or reception work
- Familiarity with Property Management
- Tax Credit Specialist (TCS), California Certified Residential Manager (CCRM) or other equivalent designations