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Sacramento Housing & Redevelopment Agency

Resident Services Technician

Sacramento, CA

SHRA’s Resident Services team is dedicated to serving our residents in the City and County of Sacramento. Resident Services Technicians have the unique opportunity to work one-on-one with SHRA residents and help them get access to various community resources such as education, employment, job training, health services, child care, and other essential services.

This position will be responsible for providing and monitoring program services in the area of economic development, self-sufficiency, homeownership, drug prevention and family services. The incumbent performs skilled work in interviewing, assessing and establishing appropriate programs for clients, and is responsible for ongoing follow-up and case management activities.

Some of the essential job functions include:

  • Interviews, screens and counsels program participants and refers residents to services such as: education, employment, job training, health services, credit counseling, child care and transportation, then follows up to ensure follow through.
  • Prepares various reports and correspondence; maintains accurate case management notes; maintains caseload to meet the outcome requirements of all funding sources; maintains files regarding self sufficiency activities and services.
  • Establishes positive working relationships with representatives of community organizations, other governmental agencies and associations, Housing Authority management and staff, residents and the public

Experience: Two years of increasingly responsible experience in social, housing or community services, including case management.

Education: Graduation from an accredited high school, or possession of an equivalent certificate or diploma recognized by the State of California (e.g. G.E.D.). An associate or bachelor's degree in social work, human services, counseling or a related field is highly preferred.

For a full job description and to apply, please visit our website at

SHRA is an Equal Opportunity Employer.

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