Director of Property Management
San Francisco, CA
Job Summary: The Director of Property Management (DPM) oversees all aspects of property management activities for Chinatown CDC’s portfolio. The DPM ensures that the operations of all properties are in compliance with the standards and expectations of all regulatory agencies and CCDC policies. This position is responsible for the portfolio’s financial performance, along with monitoring and directing all management-related activities. They work cross-functionally and collaboratively with Facilities, Compliance, Resident Services, Housing Development, Asset Management, and Fiscal leadership teams, along with serving as member of CCDC’s Management Team.
Status: Full-time, Exempt, Regular
Location: Chinatown neighborhood, San Francisco
Hours: Monday to Friday, general business hours
Salary: $150,100 - $158,000 annually; Comprehensive benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do
Essential Functions
- Oversee operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
- Ensure that all properties are managed and maintained consistent with financial, physical, regulatory and social goals, standards and requirements of CCDC, its partners and mission
- Maintain oversight of the Associate Director of PM and Facilities, PM Administrator, Legal Administrative Coordinator, Billing Specialist, and Data and Finance Manager and provide general supervision to other property management staff
- Coach and develop direct and indirect PM staff
- Ensure that policies and procedures are regularly updated and followed
- Set culture of excellence in Property Management, oversee training and onboarding
- Coordinate with Resident Services, Asset Management, Finance and Housing Development departments
- Assure that the Department’s work aligns with Chinatown CDC values
- Help set culture of collaboration and teamwork among staff and between teams
Property Management
- Oversee operations of Chinatown CDC projects, ensuring that operations are in compliance with all regulatory and legal requirements and organizational policies
- Develop and maintain property management systems, policies and procedures, oversee training and implementation
- Monitor and implement federal, state, and local housing/landlord-tenant laws as they pertain to affordable housing residents
- Motivate staff to achieve a high level of performance, while working through complex issues in a growing organization
- Establish and maintain positive working relationships with external agencies (HUD, City of SF, community groups, etc.) in relation to property management
- Establish clear metrics against which to measure performance of staff, monitors resident income recertifications, supervises provision of a variety of additional analytical / statistical reports on the operation of the department, program compliance, required forms and other activities within the portfolio
- Review vacancy reports to ensure consistent 98% occupancy across portfolio or better
- Designs appropriate Resident Selection Criteria, Property Management Plans, Agreements, and Forms
- Recommend modifications to property management programs, policies, and procedures, as appropriate
- Responds to public and resident questions and complaints/disputes; negotiates and resolves the most sensitive and controversial issues; conducts formal hearings as necessary
- Work with Asset Management to coordinate investor relations to ensure all approval rights and partnership terms are met
- Work with Resident Services Department to develop joint policies and practices, support staff
- Build and maintain strong working relationships with residents and resident association
- Resolve conflicts between property management staff, resident services staff, and residents
Fiscal
- Oversee the preparation, development, and monitoring of annual property and department operations budget
- Ensure that rent collection procedures are followed and occupancy levels are at budgeted levels, contracts are regularly reviewed and negotiated
- Ensure monthly variance reports are generated and steps to correct significant variances are addressed
- Participate in project planning with Housing Development division in areas such as: rent-up and marketing, design input, development of operating proformas, relocation planning, income certification systems, marketing strategies, etc.
Supervisory Duties
- Responsible for the recruitment, interview, and selection of directly supervised position vacancies
- Conduct performance reviews and develop work goals for supervisees
- Coach and develop direct and indirect PM staff
- Ensure staff know and follow safe work practices and policies
- Lead development of the Department’s annual Work Program
Senior Management Oversight
- Supervise, train, and oversee the work of the Associate Director of PM and Facilities, PM Administrator, Legal Administrative Coordinator, etc.
- Ensure that property staff positions are filled with competent, qualified staff
- Participate as a member of Management Team
- Assure that the Department’s work aligns with CCDC values
- Help set culture of collaboration and teamwork among staff and between teams
- Serve as staff liaison to Board Committees and respond to their requests
Other
- Work with staff to clarify Chinatown CDC’s responsibilities under 504/ADA
- Serve as initial contact person for ADA grievances
- Embody organization values (respect & compassion, empowerment, teamwork)
- Follow policies and procedures, includes contributing to a safe and pleasant work environment
- Other duties as assigned
What You Brimg
- Experience and knowledge of government housing programs and regulatory requirements
- Strong management, supervision, team-building, problem-solving, and interpersonal skills
- Strong understanding of HUD/LIHTC/affordable housing regulatory agreements, fair housing laws, affordable housing management principles, and the affordable housing development process, ability to understand local landlord/tenant regulations
- Knowledge of 504/ADA regulations
- Staff management and supervision skills, ability to train others
- Budget preparation, analysis, monitoring skills
- Understanding of Chinatown CDC’s mission and social/political context