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Chinatown Community Development Center

Maintenance Lead & Resident Manager

San Francisco, CA

Job Summary: The Onsite Maintenance Lead supervises custodial staff to provide residents with a well-maintained environment by performing maintenance repairs and custodial care in areas including but not limited to plumbing, carpentry, and mechanical systems. This individual will reside in the Resident Manager unit to ensure safety of the residents and their living conditions. This position involves extensive interaction with on-site staff and residents, as well as vendors and contractors. They provide direction, support, and training to maintenance and custodial staff, including assisting on the completion of work orders. 

Status: Full-time, Nonexempt, Regular

Location: Chinatown and North Beach neighborhoods, San Francisco

Hours: Monday through Friday, 8:00a.m. - 4:30p.m.; on-call for emergencies Monday through Friday, 5:00 p.m. – 8:00 a.m., and Saturday and Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24 hours)

Salary: $26.95 - $28.37 per hour as Maintenance Lead and $18.46 per hour as Resident Manager; Comprehensive Benefits

Resident Manager Unit: Studio Unit located at 227 Bay

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

Maintenance Duties

  • Meet with Property Manager to coordinate work assignments
  • Assist Property Manager with daily/weekly inspection of the common areas for safety hazards or code violations 
  • Review all work orders for completeness and accuracy 
  • Perform all building repairs by responding to problems such as, but not limited to: boiler malfunctions, water leaks, sprinkler set-offs, clogged drains or pipes, broken light fixtures, floor damage, etc. 
  • Assess and assign work orders to appropriate staff, including offering training or assistance to complete the task if necessary 
  • Determine the scope of all maintenance projects and evaluate the need for outside vendors 
  • Secure bids for rehab and maintenance work in compliance with regulatory procedures 
  • Respond to exigent regulatory health and safety inspection violations 
  • Responsible for planning, preparing, and executing your buildings’ Preventative Maintenance Plan  
  • Set-up key and lock systems 
  • Responsible for keeping accurate inventory of all tools and equipment and order supplies as needed
  • Record all serial numbers of tenant appliances according to appropriate regulatory procedures 
  • Participate in rehab meeting and capital needs assessment project 
  • Assist Property Managers in compiling the Maintenance budgets for the property 
  • Keep maintenance work area in a safe and neat condition  
  • Turn around resident units in compliance with Property Management procedures 
  • Report incident/injury that occur on or around the property 
  • Accompany vendors, inspectors, and monthly pest control inspector to ensure units are in safe and clean conditions 

Supervisory Duties

  • Train, supervise, and oversee the work of staff supervised in job responsibilities and duties, organizational policies and procedures, and safe work practices 
  • Supervise third party contractors/employees (e.g. janitorial workers, landscapers, elevator service company, etc.) 
  • Write and conduct performance reviews and work goals for staff
  • Responsible for the recruitment, interview, and selection for directly supervised position vacancies 
  • Ensure staff knows and follows safe work practices and policies 

Resident Manager Duties

  • Perform nightly inspection/security check of all floors and lock up all common areas as needed or in an emergency matter (approximately ~30 minutes per day)
  • Respond to and handle all building emergencies during on-call shift:  flood, fire, electricity outrage, serious injury, medical emergency and report it to the Property Manager
  • Log and document serious events on incident reports
  • Maintains a log book with all activity and incidents, including date and time of occurrence (if no events that day, then indicate no events)
  • Report any graffiti on both interior and exterior side of the building to Property Manager
  • Assist with after hours maintenance issues
  • Separate recyclables, compostable, and landfill trash when needed


  • Embody organization values (respect & compassion, empowerment, teamwork) 
  • Contribute to a safe and pleasant work environment 
  • Follow policies, procedures, and safe work practices 
  • Other duties as assigned 

What You Bring

  • Ability to troubleshoot and prioritize work 
  • Capacity to work independently and exercise own judgment 
  • Knowledge of OSHA and CAL/OSHA and other safety and health code violations 
  • Knowledge of all applicable building codes and ability to recognize building code violations 
  • Basic computer skills 
  • Good problem-solving skills 
  • Flexibility to adjust to changing situations and work conditions 
  • Ability to work with people of diverse economic, social and ethnic backgrounds 
  • Good verbal and written communication skills 

Education and Experience (Minimum Qualifications)

  • Five (5) years of prior experience in maintenance/construction field 
  • Experience in plumbing, carpentry, and electrical systems 
  • Basic computer skills 

Preferred Qualifications

  • Sensitivity to issues facing homeless, disabled, elderly, family and other diverse populations 
  • Prior experience in residential affordable housing 
  • Familiarity with the neighborhood of the work site 
  • Ability to read blue prints 
Benefits provided
Dental Insurance Health Insurance Optical Insurance Paid Vacations
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