Resident Manager - Tower Hotel

Job Summary: The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. The Resident Manager must display a calm demeanor and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.

Status: Part-time, On-call, Nonexempt

Location: North Beach neighborhood, San Francisco     

Hours: Perform nightly duties (approximately half an hour per day); On-call Monday through Friday 5 p.m.-8 a.m. and on Saturday, Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24-hours)

Salary: $18.46 per hour

Resident Manager unit: SRO unit

What You Will Do

• Perform nightly security check on building floors and lock up common areas as needed/or in case of an emergency
• Separate recyclables, compostable, and landfill trash when needed
• Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outrage, serious injury, medical emergency
• Report all maintenance related issues
• Log and document serious events on incident reports to Property Manager
• Respond to tenant complaints in a reasonable time manner
• Report any graffiti on both interior and exterior side of the building to Property Manager
• Log activities daily and occurrence including date, time, and what happened that day or no incidents
• Respond to all telephone calls, otherwise, return calls in a timely manner
• Respond to calls or emergencies at the building in a timely manner and notify the Property Manager as appropriate
• Along with Property Manager, attend resident meetings a minimum of once per year
• Required to reside in resident manager unit and stay every night while on duty

Nightly Job Responsibilities:

• Perform nightly security check on each building floor and lock up common areas as needed or in an emergency matter
• Clean building entrance, hallway, and community area when needed
• Approximate time to perform nightly duties per day: __~30 minutes_____

Other

• Embody organization values (respect & compassion, empowerment, teamwork)
• Contribute to a safe and pleasant work environment
• Follow policies, procedures, and safe work practices
• Other duties as assigned, e.g., Delivery of paper rolls to residents on a monthly basis

What You Bring

• Commitment to respond to all cell phone/pager calls within ten minutes
• Commitment to be at property site within thirty minutes of being notified of any building emergency
• Willingness to do varied tasks
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Good written and verbal communication skills
• Act in a pleasant, professional, and calm manner
• Ability to work under stressful circumstances

Education and Experience (Minimum Qualifications)

• Bilingual in English and Chinese
• Excellent interpersonal skills and ability to work with diverse ethnic groups
• Sensitivity to issues facing low-income tenants
• Good judgment and problem-solving skills
• Employee’s day job must substantially benefit the property

Preferred Qualifications

• Prior experience as resident manager
• Familiarity with affordable housing projects