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Chinatown Community Development Center

Resident Manager - Tower Hotel

San Francisco, CA

Job Summary: The Resident Manager is responsible for ensuring safe and secure living conditions for all residents. The position requires a reliable and sensitive individual who is dedicated to serving the needs of low-income tenants. The Resident Manager must display a calm demeanor and presence during emergency situations, exercise sensible and impartial judgment, and be willing to perform a variety of tasks.

Status: Part-time, On-call, Nonexempt

Location: North Beach neighborhood, San Francisco     

Hours: Perform nightly duties (approximately half an hour per day); On-call Monday through Friday 5 p.m.-8 a.m. and on Saturday, Sunday, and CCDC Holidays from 12:00 a.m. to 11:59 p.m. (24-hours)

Salary: $18.46 per hour

Resident Manager unit: SRO unit

What You Will Do

  • Perform nightly security check on building floors and lock up common areas as needed/or in case of an emergency
  • Separate recyclables, compostable, and landfill trash when needed
  • Respond to and handle all building emergencies during on-call shifts: flood, fire, electricity outrage, serious injury, medical emergency
  • Report all maintenance related issues
  • Log and document serious events on incident reports to Property Manager
  • Respond to tenant complaints in a reasonable time manner
  • Report any graffiti on both interior and exterior side of the building to Property Manager
  • Log activities daily and occurrence including date, time, and what happened that day or no incidents
  • Respond to all telephone calls, otherwise, return calls in a timely manner
  • Respond to calls or emergencies at the building in a timely manner and notify the Property Manager as appropriate
  • Along with Property Manager, attend resident meetings a minimum of once per year
  • Required to reside in resident manager unit and stay every night while on duty

Nightly Job Responsibilities:

  • Perform nightly security check on each building floor and lock up common areas as needed or in an emergency matter
  • Clean building entrance, hallway, and community area when needed
  • Approximate time to perform nightly duties per day: __~30 minutes_____


  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned, e.g., Delivery of paper rolls to residents on a monthly basis

What You Bring

  • Commitment to respond to all cell phone/pager calls within ten minutes
  • Commitment to be at property site within thirty minutes of being notified of any building emergency
  • Willingness to do varied tasks
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Good written and verbal communication skills
  • Act in a pleasant, professional, and calm manner
  • Ability to work under stressful circumstances

Education and Experience (Minimum Qualifications)

  • Bilingual in English and Chinese
  • Excellent interpersonal skills and ability to work with diverse ethnic groups
  • Sensitivity to issues facing low-income tenants
  • Good judgment and problem-solving skills
  • Employee’s day job must substantially benefit the property

Preferred Qualifications

  • Prior experience as resident manager
  • Familiarity with affordable housing projects
Jobs like this are also known as:
Apartment Manager Community Director Community Manager Community Supervisor General Manager Property Manager
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