Associate Director of Compliance
San Francisco, CA
Job Summary: The Associate Director of Compliance ensures regulatory and compliance requirements are met for all properties owned and/or managed by Chinatown Community Development Center. The Associate Director ensures prompt contract renewals with various agencies (HUD, SFHA, etc.) to maximize revenue. They are the point of contact with regulatory agencies and SFHA. They ensure CTCAC and other regulatory trainings for staff are provided. The ideal candidate will have extensive knowledge of local, state, and federal affordable housing requirements as well as strong leadership and communication skills as well as an adept attention to detail. This position requires an individual with excellent judgment in problem solving, who thrives in a stressful and active team environment.
Status: Full-time, Exempt, Regular
Location: Chinatown neighborhood, San Francisco
Hours: Work From Home Eligible, Monday through Friday, general business hours
Salary: $114,950 - $121,000 annually; Comprehensive benefits
The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 38 affordable housing buildings serving over 5,000 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.
What You Will Do
Auditing and Reporting
- Supervise internal and external monitoring and auditing of policies and regulatory agreements, procedures regarding waiting list, resident files, filing systems, initial and annual income certifications for regulatory compliance with rent limits, utility allowances, income limits, and occupancy standard based on regulatory and program requirements and respond/update internal leadership and external government entities.
- Working with Property Management, Compliance, and Asset Management staff to ensure consistent and precise portfolio-wide reporting (recertifications, demographics, etc.) is completed timely, as needed, and provide to Deputy Director of Operations and internal leadership staff
- Develop and implement forms, reports, manuals, policies, procedures, and systems to monitor affordable housing compliance and ensure site staff and supervisors are in compliance with applicable regulatory and funding programs relating to property management compliance.
- In close collaboration with Deputy Director of Operations, manage revenue budgeting for portfolio of owned and/or managed properties.
- Track dates, deadlines, and payment processing for all subsidy contracts and agreements with HUD, SFHA, HSH, and similar agencies; oversee submission, consulting with other departments such as asset management and housing development, of contract renewals and increases to maximize revenue per CCDC’s directives.
Programs and Monitoring
- Supervise SRO Families Rental Subsidy program for adherence to regulatory requirements and ensure occupancy is meeting program standards
- Lead internal monitoring and auditing of all residents initial and annual income certifications for accuracy and compliance with applicable regulatory agencies, and applicable program requirements.
- Coordinate between the Compliance and Property Management teams on the processing and approvals of reasonable accommodations and modifications.
- Establish, monitor, and provide leadership of compliance standards, policies/ procedures.
- Monitor effective execution of, engage with, and respond to requests of regulatory programs, including Small Sites, HCD, HUD, TCAC and engage with
Supervision, Oversight, and Subject Matter Expert
- Recruit, interview, and hire for job vacancies of directly supervised positions and participate in interview panels for other CCDC job vacancies.
- Maintain expert knowledge of affordable housing regulations, legislation, and issues that may impact property management operations, act as a resource to Deputy Director of Operations, other organizational leadership, and all staff on compliance matters, and meet, as needed with cross-department staff to provide knowledge and team updates
- Serve as the organization liaison and representative, maintain effective working relationships with with regulatory agencies and their representatives, and attend their industry and regulatory agency meetings as required and appropriate.
- Establish and lead compliance training program for Property Management staff
System and Procedures
- Provide expert-level Yardi Software support to Property Management staff as needed.
- Working with Property Supervisors and Staff, oversee and manage the process for new move-ins: Review and approve move in files to ensure compliance with all applicable regulatory restrictions; conduct a post move-in file audit to ensure completeness and accuracy; and complete all necessary data entry related to the move-in in Yardi.
- Embody organization values (respect & compassion, empowerment, teamwork)
- Contribute to a safe and pleasant work environment
- Follow policies, procedures, and safe work practices
- Other duties as assigned
What You Bring
- Strong familiarity with affordable housing management principles, including funding and regulatory requirements, landlord/tenant law, and fair housing regulations
- Knowledgeable and verifiably trained in Tax Credit programs (TCAC, CDLAC, HCD, HUD, County and City of San Francisco)
- Ability to work collaboratively with different levels of management and government agencies
- Accuracy and high level of detail-orientation with excellent follow-through skills
- Capacity to work independently and exercise own judgment in problem-solving
- High level of motivation, initiative, and flexibility
- Ability to work under pressure and meet deadlines
- Willingness and ability to travel to different sites within San Francisco
- Sensitivity to challenges facing low-income and monolingual tenants
- Ability to work with people of diverse social and ethnic backgrounds
Education and Experience (Minimum Qualifications)
- Minimum of seven (7) years’ experience in monitoring Tax Credit programs
- Seven (7) years’ experience in property management/compliance management /asset management
- Three (3) years' of supervisory experience
- Certified Tax Credit Specialist (TCS) or Certified Occupancy Specialist (COS)
- Knowledge of TCAC, HUD, MOHCD, HCD, and other guidelines/programs
- Excellent organizational, administrative, financial, and communication skills (written and oral)
- Demonstrated experience with low-income populations
- Advanced knowledge in Microsoft Word, Excel, Outlook and Yardi Voyager
- Bachelor’s degree or comparable experience
- Experience working in affo