Resident Manager III (San Jose)

Explore a career at EAH Housing.

Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.

What we offer.

We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility. We believe in work / life balance. 15 days of vacation per year (which increases based on years of service) 10 paid sick days per year 12 paid holidays Flexible Start Times (REM Onsite Positions) We take care of our employees. Competitive Salaries  403b Retirement Plan with 5% company match Go 365 Wellness Program Free Employee Medical Insurance Affordable Dental & Vision Insurance Flexible Spending Account EAP – Mental Health, Financial and Legal Services $1,500 Employee Referral Program EAH University, an in-house training program

This position is for a full-time Resident Manager III affordable housing property  in San Jose, CA. Qualified candidates will have 3+ years of Affordable Housing Property Management Experience at a 300+ unit property. Must have strong supervisory experience and knowledge of HUD, TCAC, DFEH and ADA Guidelines. Candidate must have solid work history. Yardi Voyager knowledge is a plus.  Must have a CA Real Estate Sales license or be able to acquire within 9 months of date of hire. Salary range: $75,600 - $118,965 per year; hiring range for new employees is generally $75,600 - $97,283 per year, DOE.

COMPANY OVERVIEW 

Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout in California and Hawai’i, and plays a leadership role in local, regional, and national housing advocacy efforts. 

EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities. We offer competitive wages, comprehensive benefits, professional development, and invest in our employees through extensive training programs. Please visit our www.eahhousing.org to learn more about us, our culture, and how we strive to maintain excellence in everything we do. 

For immediate consideration, please apply to requisition  RESID003133 on our website at www.eahhousing.org/careers

POSITION OVERVIEW

The Resident Manager III is directly responsible for operating the site(s) in accordance with EAH administrative guidelines and Policies and Procedures to ensure effective fiscal, physical and social soundness. Takes initiative to seek solutions to problems unique to the site(s). Develops and ensures adherence to operating procedures and Traffic Light Reports, and recommends appropriate policies that support EAH’s strategic direction and plans. Understands and supports EAH’s mission and core values. 

RESPONSIBILITIES

Administrative

• Collects rents, makes bank deposits, prepares and submits an accurate rent roll in a timely manner.
• Uses site computer software to accurately enter all relevant transactions as described in the PMD Polices and Procedures and follows back up and transmission schedules.
• Verifies incomes and complies with HUD, Tax Credit or other regulations regarding income certifications and other documentation/correspondence. Completes annual and interim re-certifications in a timely manner. Conducts annual unit inspections at time of resident re-certification.
• Ensures security of all files and records.
• Maintains a waiting list, markets units and screens applicants for vacancies according to appropriate guidelines.
• Prepares and processes leases, security deposit agreements, inspections and other forms for incoming residents. Conducts inspections for outgoing residents and prepares final closing statements.
• Supervises on-site staff with input from the Property Supervisor on pay changes, counseling and performance evaluations.
• Maintains regular office hours and assumes primary responsibility for tenant-management relations.
• Processes evictions with assistance from Supervisor.
• Assists with the preparation of budgets, common area reconciliations, and calculation of tenant charges.
• Regularly processes all invoices and submits to Accounting for payment.
• For HUD properties, ensures submission of vouchers by the 10th of the month.

Facilities

• Walks the grounds daily with site inspection report, making sure that everything on the property is clean and in good order.
• Assists Supervisor in developing specifications and obtaining bids from vendors/contractors to ensure quality work at reasonable cost.
• Purchases supplies not to exceed amount on employee contract without prior written approval of Property Supervisor.
• Responsible for determining, tracking and administering capital improvements and replacement programs, preventive maintenance and capital improvement programs under the direction of the Property Supervisor.

Marketing

• Consistently receives shopping and phone report score of at least 90.
• Oversees and creates market surveys.
• Participates in community outreach programs and events, such as Neighborhood Watch and ongoing networking with local officials (police, fire, annual inspections).
• Plans or oversees planning of activities for residents to encourage retention, staying within budget.

Other

• Responds to emergencies as needed.
• Ensures adherence to and compliance with Traffic Light reports.
• Implements OSHA trainings and IIPP safety program for property. Complies with all safety guidelines and ensures each employee supervised also complies with EAH safety guidelines.
• Maintains confidentiality of resident, applicant, and or employee information.
• Attends mandatory trainings and meetings.
• Actively participates in EAH’s Injury and Illness Prevention Plan.
• Regular and predictable attendance.
• Other duties as assigned.

MINIMUM QUALIFICATIONS

Three continuous years or more of property management experience, preferably in affordable housing, or five years of unrelated General Manager experience. Requires experience in managing properties with a minimum of 200 units and/or properties with an unusually demanding clientele, adverse conditions such as crime, property rehabilitation, or a property requiring