Roving Assistant Manager

Job Summary: The Roving Assistant Manager assists the Property Supervisor in managing all aspects of daily building operations at properties assigned to within the CCDC portfolio. The responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail. The person must be able to work independently in fast-paced environments.

Status: Full-time, Nonexempt, Regular

Location: San Francisco neighborhoods

Hours: Monday through Friday, 9:00 a.m. – 5:30 p.m.

Salary: $26.95 - $28.37 per hour; Comprehensive benefits

The Organization: A private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 36 affordable housing buildings serving over 4,500 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco’s Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

What You Will Do

Property Management 

• Support the Property Supervisor and Manager with the overall operation of building(s)
• Use Yardi to print reports and enter re-certification information 
• Create and maintain tenant files, applicant waiting list, and transfer list 
• Assist with paperwork for housing application and rent collection process 
• Assist with bank deposits 
• Assist with processing applications, move-ins, move-outs, and certifications 
• Assist the Property Supervisor and Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports
• Responsible for managing the building when the Property Manager is off-site 
• Float to different properties within CCDC portfolios as needed 
• Be the backup for Property Managers when they are off-site as needed

Tenant Relations 

• Educate residents about and enforce compliance with regulations, lease provisions, and house rules 
• Address tenant requests/disputes and respond to building emergencies 
• Assist tenants and perform other duties as required for successful operation of building 
• Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator 

Office Management 

• Process applications, photocopying, faxing, and filing 
• Process invoices and send to Property Manager and/or Property Supervisor as needed for approval 
• Process daily mail and screen incoming phone calls 
• Order office supplies, fill out maintenance work orders, and distribute memos and notices 
• Maintain orderliness of front entrance, lobby, and adjoining rooms/areas 

Other  

• Embody organization values (respect & compassion, empowerment, teamwork) 
• Contribute to a safe and pleasant work environment 
• Follow policies, procedures, and safe work practices 
• Other duties as assigned 

What You Bring

• Pleasant and professional manner with calm disposition
• Ability to work with people of diverse social, economic, and ethnic backgrounds
• Ability to work independently and exercise own judgment in problem-solving
• Good written and verbal communication skills
• Ability to adjust to changing situations and work under pressure
• Excellent interpersonal and organizational skills
• Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software

Education and Experience (Minimum Qualifications)

• High School Diploma or GED equivalent
• Two (2) year prior experience in residential property management 
• Detail-oriented with experience processing paperwork
• Sensitivity to issues facing low-income, disabled, and elderly populations

Preferred Qualifications

• Familiarity/prior experience with low-income/affordable residential property management
• Prior experience YARDI Voyager
• Experience in Affordable Housing
• Prior experience with Recertification and vacancy processing
• Bilingual in Cantonese/Spanish