Subsidy Loss Mitigation Specialist

Overview

AvalonBay Communities, Inc. is one of the nation's leading Real Estate Investment Trusts (REIT's), in the business of developing, redeveloping, acquiring and managing quality apartment communities in high barrier-to-entry markets of the United States. These markets are located in the Northeast, Mid-Atlantic, Southeast, Pacific Northwest and Northern and Southern California regions of the country. We currently own and operate approximately 82,000 apartment homes in the US and employ approximately 3,000 associates.

Creating a better way to live is the purpose that binds AvalonBay associates. We take that purpose seriously and expect you will as well. By focusing on collaboration, innovation, and taking ownership of our choices and actions, we act in ways that focus on creating value for our customers, investors and associates. Your positive, professional, and consistent personal interactions make AvalonBay a great place to work.

Position may become fully remote if it qualifies for the Customer Care Center’s business continuity policy.

The Role

The Subsidy Accounts Specialist primary responsibility is to ensure that all accounts receiving a rental subsidy accurately are maintained throughout the resident life cycle.

- Successfully meets all established performance standards and metrics.

- Timely and accurate completion of all assigned tasks.

- Maintaining all documentation in accordance with AvalonBay policies and procedures.

- Answer questions in reference to assigned accounts through phone, email and/or other correspondence.

- Coordinate directly with all Housing Authorities and AVB on-site business partners to ensure accuracy with balance     and credit inquiries.

 - Monitor and enter data into vendor database to ensure compliance.

 -Identify opportunities with the Subsidy Accounts process and provide feedback to Manager.

- Other duties and tasks assigned by the Team Manager.

You Have...

Qualified candidates will have the following knowledge, skills and abilities:

• 1-3 years of customer service experience
• call center experience (preferred)
• strong attention to detail
• strong communication and organizational skills
• experience with data entry and excel required
• experience with accounting systems
• the ability to multitask 
• a high school diploma or equivalency (GED)
• Must meet minimum Internet speed requirements of 25mbps upload and download hardwired. Wifi is not allowed. These are the network requirements order to work remotely.

How AvalonBay Supports You

We know that our teams are the heart of our success and we’re committed to showing our appreciation.
We offer:

• Comprehensive benefits – health, dental & vision, 401(k) with company match, paid vacation and holidays, tuition reimbursement, an employee stock purchase plan and more!
• Growth based on achievement and promotion from within.
• Associate recognition (a company-wide recognition program that celebrates associate efforts and successes in contributing to the overall success of the organization – including destination awards, ‘AvalonBay’s Very Best’ recognition program and others!).
• A 20% discount on our incredible apartment homes.
• A culture built on purpose and our core values -a Commitment to Integrity, a Spirit of Caring, and a Focus on Continuous Improvement.

Additional Info

AvalonBay is proud to be an equal opportunity employer and is committed to an inclusive and diverse work environment free of discrimination and harassment.? We believe that in order to achieve our purpose of creating a better way to live, we must recruit, develop and retain associates with a wide range of backgrounds, experiences and perspectives and create an environment that encourages all voices to be heard, understood and appreciated. With this we know we can do great things.

AvalonBay makes employment decisions without regard to a person’s race, ethnicity, color, religion, sex, national origin, sexual orientation, gender identity, pregnancy (including childbirth, lactation or related medical conditions), age, physical or mental disability, genetic information (including characteristics or testing), citizenship status, military or veteran status, or any other status protected by the law.

AvalonBay will consider for employment qualified applicants with criminal histories in a manner consistent with requirements under the law.

For California residents, if you elect to apply to AvalonBay you accept the AvalonBay California Personnel Privacy Notice