Community Operations Assistant (9272)

Overview

Salary range: $20.00 - $22.00 per hour.

Work: Hybrid

The Community Operations Assistant assists with the administration of a portfolio of properties financial operations. They work closely with on-site property management teams and the corporate team with a goal of providing exceptional customer experience to internal and external customers in accordance with Holland Partner Group's core values.

Responsibilities

• Dedicated to working closely with all on-site staff.
• Prepare and records all property notices such as 3-day, 10-day, balance due, NSF, and renewals.
• Remain up-to-date on all state laws regarding non-payment and delinquent accounts.
• Ensure compliance with Holland policies and procedures.
• Understand and apply principles of Fair Housing.
• Responsible for understanding Landlord-Tenant laws.
• Process accounts payable in a consistent and timely manner with approval of the Property Manager.
• Attend and participate in training programs as required.
• Represent the community and Holland in a professional manner at all times.
• Complete the daily input of leasing, audit daily deposits, weekly payable batches, and activity for the property.
• Maintain Resident electronic files according to Holland Standard Operating Procedures.  
• Perform all other duties as directed by the VP of Accounting.

Qualifications

Education: High school diploma or equivalent is required. A college degree in related coursework or equivalent years' experience strongly preferred. In addition, the position requires the ability to accurately perform basic to intermediate mathematical functions.

Experience: Minimum of one-year experience in residential or commercial property management required. One-year experience in finance, accounting, or banking services may be considered in lieu of some property management experience.

Knowledge, Skills and Abilities Required:

• Excellent communication, organizational and leadership abilities.
• Computer literacy and familiarity with property management systems "“ Yardi software experience preferred.
• Competency in Microsoft Word, Excel and Outlook.
• Ability to work well with others.
• Great verbal and written communications skills.
• The ability to prioritize and perform multiple tasks concurrently.
• Strong customer service orientation.
• Requires a high level of attention to detail.
• Ability to understand and clearly explain legal documents.

Attendance: This full-time position requires regular and punctual attendance compliant with the schedule set to meet company needs. Additional hours or overtime may be required. 

This position also requires:

• Ability to lift or move up to 20 pounds.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Fluency in English both verbally and non-verbally.

Benefits: Holland is proud to offer a competitive and comprehensive benefits package including health care benefits (Medical, Dental, Vision, HSA, FSA), income replacement (Life Insurance, Long-term Disability) and retirement savings through our 401(k), including employer match. Supplemental benefits are also available (Accident, Hospital Indemnity, Critical Illness, Short-term Disability) and we are proud to offer our Employee Assistance Program (EAP) and Tuition Reimbursement. We offer PTO in addition to Paid Sick Leave, paid holidays and a generous Sabbatical after every 5 years of service. There are also opportunities to share in the success of the company through our profit share programs.