Compliance Director $130 - $140k

Come grow with us!  Quality Managment Group is currently recruiting for a Compliance Director position.  

We manage communities and living spaces that residents are proud to call home. We serve and respect all while preserving and enhancing the homes and communities we are entrusted to care for with an eye to the future.

 Our mission is to empower our employees to serve, to build a place that people love to work, to leverage technology, to grow responsibly, and to maximize owner return and satisfaction. Our values have proven that this is only possible through Trust, Respect, Development, Adaptability, and Sustainability.

 POSITION SUMMARY

This position is responsible for compliance and customer relations. This position works with the property management team to provide superior customer service to employees, owners, lenders, auditors and governmental agencies. This position will implement and maintain compliance policies within the organization and manage the required governmental audits and inspections on property sites.  In addition to oversee, analyze, and execute asset strategies in order to maximize the value of each asset.

 Essential Functions

Maintaining long-term, post-sales relationships with existing customers. Responsible to engage the appropriate contacts to ensure that their changing business objectives are identified and are being met by the current and future implementations. This position plays the role of the customer’s advocate to ensure they are receiving appropriate support from all areas of the business.

Compliance

• Implement and maintain compliance policies and procedures within the organization that includes but is not limited to: OSHA Regulations, Section 42 of the IRS, Project Based Section 8 regulations Reporting to various cities, state, counties and bond agencies as well as permanent lenders and tax credit investors.
• Management of staff, which includes interviewing, training, timekeeping, performance evaluations and disciplinary actions.
• Effectively collaborate with lateral Department Managers and team members.
• Maintain matrix on all required reporting dates.
• Provide a comprehensive inspection-ready plan to ensure success for the inspection.
• Provide inspection oversight and timely responses to inspection requests by auditors.
• Tax Credit Units – Auditing 100% of initial and on-going first year resident files for program eligibility.
• Rural Development - Auditing 100% of initial and on-going first year resident files for program eligibility.
• Process Annual OCAF (Owners Certification Adjustment Factor) and TCAC Filings after submission by the Compliance Specialists.
• Income Limits/Rents/Utility Allowances: Continuously monitor and adjust rent levels, consistent with changes to the HUD/AMI and City or County utility allowance schedules.
• Oversee the coordination of the necessary corrections for MOR, REAC findings.
• Oversee the coordination of a 3rd party vendor in obtaining Rent Comparable Study when needed for Contract Renewal.
• Legal Documents: Review all new project legal documents to determine reporting requirements and document record keeping.
• Review all e2530, HUD 9839, MEP, AFHMP when updates are made and submit within specified timelines.
• Monitor affordability on a quarterly basis.
• Review funding applications on new deals to set up compliance property profile.
• Meet monthly with Property Management to report on the prior months’ activities and outline current months.
• Set-up/Maintain YARDI database pertaining to affordability and unit set-asides

Customer Relations

• Responsible to engage the appropriate contacts to ensure that their changing business objectives are identified and are being met by the current and future implementations.
• Play a pivotal role as the customer’s advocate to ensure they are receiving appropriate support from all areas of the business.
• Assist in growing customer portfolio.
• Assist in the implementation of the customer retention strategy.
• Act as the liaison between the customer and other departments such as Business Development, Accounting and Technical Services.
• Identify and close opportunities for growth.
• Assist in the development and maintenance of customer database and customer relations management (CRM) system and processes.
• Development, budgeting and continual refinement of the customer experience strategy.

  EXPERIENCE

Bachelor’s Degree in business, real estate development or related field preferred.

• Minimum of 5 years equivalent level experience in managing a property management department or division.
• 5 years’ experience managing compliance.

• Computer literacy, including knowledge of computer systems and various applications including Word, Excel, PowerPoint, email programs, the Internet and ability to interface with various DBMS software.
• Yardi property management accounting software is preferred.

 ESSENTIAL SKILLS

 Ability to effectively supervise, lead, and motivate a team.

• Must have a strong work ethic and positive attitude.
• Excellent customer service skills and ability to be flexible, a team player and interface professionally with all levels of internal and external customers.

• Excellent time and project management skills with the ability to organize and prioritize tasks.

• Excellent interpersonal and communication skills including diplomacy and discretion.

• Proficient in English language in verbal and written communications.

• Handle high stress situations effectively.
• Ability to build external relationships while positively promoting the organization.
• Demonstrate initiative, professionalism, integrity and exercise confidentiality in all areas of performance.
• Thrives in a fast-paced, team-oriented, collaborative, deadline-driven work environment and ability to manage a high level of detail.
• A passion and strong understanding of our industry and our business' mission.
• Authorized to work in the United States for any employer.

 Physical demands

 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 Most work is performed in a temperature-controlled office environment.

• While performing the duties of this job, the employee is required to walk 10% of the time, stand 10% of the time and sit 80% of the time.
• The employee will occasionally lift and or carry up to 25 lbs. 
• Employee may use computer, phone, copier and other office equipment in the course of a day.
• While performing the duties of this job, the employee is occasionally required to use hand to finger, handle or feel objects, touch and use tools, reach with hands and arms, climb stairs, bend, stoop, twist, lift, reach, push, pull, grasp, balance,