The Community Manager is responsible for the day-to-day operations, physical assets, and maximizing the financial returns of assigned property. Effectively coordinates business operations of HUD/RD or Tax Credit properties, leasing, collections, marketing resident services, maintenance, risk management, expense control, information reporting, and compliance with applicable laws and company policies. Ensures staff compliance with company policies and procedures. Complies with State Residential Landlord & Tenant Acts and all other governmental laws and regulations. Implements Cascade Management’s policies and procedures.
Process rent increase notices, track and implement when scheduled.
Responsible for tracking and reconciling properties’ Accounts Receivables. *
Responsible for approval, issuance, and timely processing of unpaid and late rent notices. Make recommendations to management for improvement of company policies, procedures and practices. Communicate with Supervisor regarding the overall function of the property. Handle resident evictions along with the service and preparation of appropriate notices. Issue and ensure timely processing of 30/14 notices. *
Responsible for collection of rents, maintain petty cash, ensure proper accounting of monies collected, and make deposits in a timely manner. Log and collect late charges, NSF, and other charges. Deliver rent increase notices to residents. *
Manage all property staff with guidance from Portfolio Managers.
Promote harmonious relations among tenants, employees, owners, and the local community. Maintain a pleasant, helpful manner at all times. *
Complete and submit timely weekly reports; maintain neat and legible records at all times.*
Assist Portfolio Managers in preparing for property inspections. *
Perform daily property inspections to ensure visual appeal of property and maintain hazard-free conditions. Inspect buildings and grounds daily to ensure cleanliness; alert maintenance to items that need to be repaired.*
Maintain organized file system for resident information. File and maintain resident records; keep an adequate supply of forms and postage on hand.*
Work with Maintenance Technician to manage vendor selection and relations to ensure quality performance.*
Ensure compliance with applicable federal and state regulations associated with business operations.
Show apartments, accept applications, and screen applicants (verifying and certifying each resident’s income at initial, interim, and annual re-certification) to determine eligibility in accordance with company policies and procedures and applicable regulations; complete resident move-in sheet with resident; ensure utilities are transferred.*
Responsible for responding to resident complaints. *
Understand rental agreement and residency policies and be able to explain them to residents.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED) and 1 to 3 years Tax Credit, HUD and/or affordable housing experience preferred.
CERTIFICATES, LICENSES, REGISTRATIONS
Valid Driver’s License and insurance is required.