Regional Property Manager

About the Job:

National Community Renaissance is committed to transforming the neighborhoods we work in and the lives of the residents we serve. This is accomplished through first class management of our properties which support that mission. The Regional Manager is vital to implementing our vision.

The Regional Manager is responsible for:

• Understanding the National CORE mission and developing an ability to be a superior and articulate advocate for our mission and our team;
• The oversight of administration, compliance, and maintenance of the properties within their region, while striving to maintain 100% occupancy;
• Building a team of professional and successful Community Managers who are passionate about serving the needs of our residents;
• Working closely with Community Managers to ensure a strong partnership with Hope Through Housing to develop and deliver social programs for our residents and the neighborhood;
• Professionally representing National Community Renaissance and building positive relationships in the community.

The Regional Manager reports to the Vice President of Property Management. The Regional Manager directs and supervises all on-site personnel and identifies resources necessary to operate all aspects of the properties.

RESPONSIBILITIES

Compliance

• In cooperation with the Compliance Manager, monitor all compliance on properties which includes regulatory agreements, commitment letters, proformas, resident ledgers, annual re-certifications, etc.

Property Operations

• Ensure that the Community Managers are practicing operational excellence in each community by monitoring vacancies, resident communications and capital improvements.
• Coordinate start-up of operations including application process, contract and service procurement, and staff hiring and training.
• Prepare monthly site inspection report for management.
• Ensure that inventory of all office and maintenance supplies are maintained appropriately and purchased within approved property budgets

Financial

• Ensure the proper adherence to all fiscal and accounting requirements including: banking, cash handling, reporting, collections, invoices, budgeting and auditing.
• Review and approve petty cash in accordance with company policies and procedures and conduct periodic audits to ensure cash is maintained and balanced at all times.
• Oversee the management of uncollectable accounts receivables and works closely with Collection Agencies.
• Approve invoices for payment as necessary.
• Work closely with Asset Manager in the finalization of the annual budgets for approval by the VP of Property Management.
• Ensure the property is adhering to all requirements of the lease.
• Periodically audits ledger cards against status reports.

Human Resources

• In cooperation with Human Resources department, manage the hiring, training, evaluation, supervision and termination of employees in accordance with company policies.
• Maintain positive relationships with CORE internal departments.
• Attend various training and informational seminars in order to keep abreast of new policies and procedures.

Customer Services

• Work with Community Manager on resident issues and when appropriate, respond to resident complaints or special needs in a timely and professional manner.
• Create a community of caring and excitement that is contagious for our residents and noticeable to the community at large.

Resident Programs

• Works closely with Community Manager and Hope Through Housing to ensure the ongoing supportive services are being held in accordance with the affordable covenants.
• Assist in the development and implementation of resident activities and property management programs that will create housing and environments of high quality.

Community Relations

• Develop and maintain relationships with City staff, community services agencies, schools serving CORE children and parents and school district staff and other groups that can provide support for our programs and services in close coordination with Hope Through Housing staff.

Development

• Work closely with the internal development team to research and determine future development opportunities as they pertain to the company's overall goals and objectives.
• In cooperation with the internal development team, develop and implement marketing strategies in assigned areas in line with CORE's vision.
• Cooperate with and develop positive working relationships with syndicators, investors and agencies by demonstrating a working knowledge of financial management and daily operations of the properties and accompany the parties on annual site visits when required.

General

• Attend company sponsored events that relate to the development of the team, which, from time to time, may include overnight stays at locations away from the employee's home.
• Other duties as requested.

SKILLS

• Must possess a hard working, positive attitude and the drive and commitment to provide superior service to the internal team as well as our external customers and partners.
• Ability to lead teams in a manner that supports the company's goals and core values along with the ability to exercise sound judgment and decision making.
• Ability to work with and understand persons of all ethnic and family backgrounds.
• Ability to work within approved annual budgets.
• Must possess excellent English verbal and written communication skills.
• Ability to oversee and guide Community Managers to build and deliver specialized programs appropriate to the residents of the community.
• Ability to build external relationships while positively promoting the organization.
• Relate to others beyond giving and receiving instructions. Must be able to manage and develop employees to succeed.
• Demonstrate initiative, personal awareness, professionalism, integrity and exercise confidentiality in all areas of performance.