REAL ESTATE ADMINISTRATIVE ASSISTANT

Title: Real Estate Administrator

Purpose:

Execution of all office operations, processes and procedures relating to residential property management.

Reports to:

Property Manager(s)

Required Duties:

• Administer and maintain property management software by updating records in a timely and accurate manner
• Maintain all resident and building files including the processing and filing of correspondence on a timely and accurate basis
• Prepare resident correspondence as directed by Property Manager
• Assist with telephone inquiries from residents and contractors
• Communicate clearly and effectively with internal team and residents
• Provide excellent customer service to team members and residents
• Assist with rent collections, renewals, work order follow up, turnover, insurance and invoice processing
• Process garage leases and controls where applicable
• Maintain up to date electric charge file where applicable
• Document all credit card payments received where applicable
• Process bad debit collections on resident accounts
• Open/distribute mail on a daily basis
• Preparation of rental verifications
• Prepare sub-lease documents for delivery to tenants
• Assist with planning resident retention events
• Provide effective assistance with all other matters as directed by Management

Must Possess:

• Ability to live and demonstrate the Wirtz Ways of Working (values)
• Ability to live and demonstrate the functional and leadership training capabilities
• Strong interpersonal and communication skills: verbal, listening and written
• Strong organizational skills, both electronically and paper
• Exhibit initiative and be proactive when necessary
• Display discreteness, awareness, and confidentiality of work
• Strong multi-tasking capabilities, flexibility, and adaptability
• Ability to work in a fast paced, ever-changing environment

Required Skills:

• Bachelor’s business degree preferred or related business experience
• A minimum two years’ experience in real estate administration/management
• Must possess Illinois Real Estate Leasing Agent license or be willing to acquire within first 90 days of employment
• Proficient MS Office skills and computer skills focus on Excel spreadsheets

Physical Demands of Job:

• Frequent hand motion with answering and dialing phones, computer, and 10-key work
• Occasional carrying and lifting of 15 pounds to perform various office duties as assigned
• Occasional immediate reaching to perform various office duties as assigned
• Minimal overhead reaching to perform various office duties as assigned
• Occasional standing for short amounts of time to perform various office duties
• Occasional walking for short amounts of time to perform various office duties
• Extended sitting for long periods of time at desk or workstation
• Use of other small office machines to perform various office duties as assigned
• Minimal squatting or bending to perform various office duties as assigned

FLSA Status:

Non-Exempt