Occupancy Coordinator I
San Francisco, CA
This position is for a full-time Occupancy Coordinator I to work at Eastern Park Apartments, an affordable housing community in San Francisco, CA. Qualified Candidate will have one year of related leasing/marketing/sales experience or equivalent combination of education and experience preferred. Must have basic working knowledge of MS Word and Excel. One year of experience working with HUD or TCAC programs. Occupancy certification/designation preferred. Position pays $19.00/hr to $24.50/hr DOE
Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout in California and Hawaii, and plays a leadership role in local, regional, and national housing advocacy efforts.
EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities. We offer competitive wages, comprehensive benefits, professional development, and invest in our employees through extensive training programs. Please visit our www.eahhousing.org to learn more about us, our culture, and how we strive to maintain excellence in everything we do.
For immediate consideration, please apply to requisition OCCUP002892 on our website at www.eahhousing.org/careers
Responsible for oversight of all occupancy-related activities for property. Maintains recertification schedule and ensures accurate and completed recertification by the anniversary date of move-in and accurate and completed Interim Certifications, as requested. Also responsible for overseeing the EIV binder and EIV and discrepancy reporting, marketing and leasing property and all waitlist activity in accordance with policy and procedures set out by management. Responsibilities also include providing resident relations services in a professional and courteous manner. Other responsibilities include but are not limited to performance of miscellaneous clerical duties as well as support for office personnel. Understands and supports EAH’s mission and core values.
Occupancy and Recertification
- Maintains and monitors a viable Wait List of qualified perspective residents, as well as internal transfer lists, minimizing vacancy loss; sends proper notices to add and/or remove applicants as necessary. Conducts phone and on-site interviews for potential applicants/residents; shows unit(s) if available.
- Schedules applicant appointments; conducts initial and follow-up interviews as necessary and approves all move-in files prior to third party or manager review and approval
- Ensures that recertification letters are mailed to residents 120 days prior to the anniversary date of move-in (depending on agency requirements); Oversees appointments with residents to sign necessary forms.
- Ensures reminder notices are sent to residents who fail to make prompt appointment responses for the recertification process.
- Ensures all recertification are scheduled so that they are completed by the anniversary date of move-in.
- Reviews recertification schedule in Yardi on a monthly basis for timeliness.
- Keeps up-to-date with latest developments in recertification process for property.
- Perform all LIHTC applicant interviews. Responsible for LIHTC compliance in accordance with TCAC.
- Ensure NAU (Next Available Unit) procedures are adhered to during leasing process.
- Verifies incomes and complies with HUD, LIHTC or other regulations regarding income certifications and other documentation/correspondence.
- Assists the Resident Manager and helps train new on-site staff with the completion of annual and interim re- certifications in a timely manner.
Marketing & Leasing
- Assists in the development and implementation of marketing plan.
- Assists in creation of advertisement for newspapers and other listings.
- Markets vacant/on notice units.
- Shops competition as needed to determine the status of current market.
- Conducts marketing surveys of competition, including occupancy rates, amenities, prices, specials (e.g., one month free rent), traffic, etc., and use the information to develop strategies.
- Greets prospective residents.
- Walks property tour route daily to ensure it is clean and presentable.
- Shows model units, common areas, and amenities.
- Logs all rental traffic to include guest cards and phone calls.
- Completes follow-up of all rental inquires (send thank you note, call, etc.) in a timely manner.
- Consistently receives shopping and phone report score of at least 90.
- Processes rental application and prepare lease forms and reports according to property guidelines.
- Qualifies, demonstrates, and leases apartment in accordance with Fair Housing Guidelines.
- Assists prospective resident with completion of application or answer any question or concerns they may have.
- Collects deposit and /or fees associated with move-in.
- Conducts unit inspection for move-in.
Resident Management / Relations
- Participates in property inspections: quarterly, move-in and move-outs
- Aids residents with the move-out process.
- Writes up and file service requests from resident upon receipt.
- Addresses complaints and resolves issues in a timely and professional manner.
- Provides professional, courteous resident relations.
- Retains accurate records.
- Contributes to the general upkeep and cleaning of office, common areas, and models.
- Maintains confidentiality of resident, applicant, and or employee information.
- Attends mandatory meetings and trainings.
- Actively participates in EAH’s Injury and Illness Prevention Plan.
- Regular and predictable attendance.
- Other duties as assigned.
High School diploma or equivalent required. One year of related leasing/marketing/sales experience or equivalent combination of education and experience preferred. Computer literacy; basic working knowledge of MS Word and Excel. Two years’ experience in multifamily, elderly, or related occupancy management position. One year of experience working with HUD or TCAC programs. Occupancy certification/designation.
CRIMINAL BACKGROUND CHECK REQUIREMENTS
EAH Housing conducts criminal background checks on all candidates who have received a conditional job offer. Once you have receive such an offer, you will be required to submit and pass our criminal background requirements. Please be advised that certain roles may also require fingerprinting due to legal requirements. If onsite housing is a requirement of the position, any household members over 18 years of age who will be living onsite with the candidate must also undergo a criminal background check and tenant screening. Satisfactory completion of background check an