Community Manager Floater in Orange Coun
Garden Grove, CA
Quality Management Group is a Property Management Company, and we are committed to management of our properties with Precision and Care that leads to providing superior service to our clients, our residents and our team members. This is a senior living community.
The Floater Community Manager is a critical component to delivering on our commitment. This floater position is responsible for assisting in all operations of multiple Orange County tax credit properties.
We are seeking a Community Manager that has excellent communication skills, and the ability to lead an effective team that promotes mutual respect and motivation amongst the team members. We are looking for someone with a strong work ethic, and highly organized.
The Community Manager reports to the Director of Operations, Regional Manager, or Senior Community Manager. The Community Manager directs and supervises a minimum of 1-3 on-site personnel and/or temporary resources.
Leadership, Administration, Oversight
- Oversee the duties of vendors, office staff and maintenance staff
- Lead property meetings, interface with partnering agencies, and program staff.
- Create and serve incident reports, warnings, and notices for lease violations. Notices must be reviewed and approved by supervisor.
- Meet regularly with Regional Manager and/or Senior Community Manager to ensure tenant legal issues are handled appropriately and notices are approved.
- Communicate actively with Regional Manager and/or Senior Community Manager and other service coordinators on quality-of-life issues relating to tenants. Must coordinate meetings with onsite services staff on a weekly or biweekly basis.
- Ensure the safety and security of the building, including daily review of the electronic monitoring system and investigation of any property incidents.
- Responsible for all building keys, distribution and reclamation (doors and elevator).
- Coordinate site inspections of property and report any exterior/interior conditions requiring maintenance.
Direct Service and Support
- Assist and work collaboratively with the services staff to handle tenant issues and coordinate tenant activities
- Instruct new and existing tenants on house rules, maintenance of their apartments and proper use of the community room, laundry area, etc.
- Set regularly scheduled hours of availability to tenants, vendors, a staff and outside service agencies.
- Collect rents monthly and log them in to property management software.
- Perform regular inspections for cleanliness, identify needed repairs and handle minor maintenance and common area cleaning.
- Handle minor maintenance and common area cleaning.
- Other duties as assigned.
Documentation and Data Collection
- Distribute and collect apartment applications, verify applications to ensure they are complete and accurate, show available units, input application dates received and verify applications for completeness daily and track all documents in Yardi as required.
- Prepare lease agreements and attachments as needed. Accept deposits and 1st month rent for all new tenants.
- Verify applicant/tenant income and ensure applicants/tenants meet all building and regulatory requirements.
- Complete Tenant Income Certifications and all other mandatory forms by building investors, regulatory agencies etc.
- Complete annual recertification process.
- Prepare new move ins and move outs and related resident actions.
- Maintain rent collection records, compile rent changes and increases.
- Weekly status report to the Regional Manager and/or Senior Community Manager
- Weekly vacancy report to the Regional Manager and/or Senior Community Manager that will provide an update of the status of vacant units.
- Log petty cash receipts daily use.
- Stay current with Tax Credit, HUD and all relevant to Step Up on Second management policies and procedures
- Maintain software tenant data files
- Collect and process 504 requests (reasonable accommodations/modifications)
- Assist with regulatory agency and investor inspections and file reviews as needed.
- Excellent communication and intervention skills
- Ability to read and interpret documents such as regulatory policy and procedure manuals
- Ability to write business professional reports and correspondence
- Ability to add, subtract, multiply, divide, calculate percentages, etc.
- Ability to follow directions and achieve measurable results
- Ability to problem solve and perform minor maintenance
- Ability to keep accurate and timely record-keeping using industry-standard software
QUALIFICATIONS (Education & Experience):
- High School Diploma/GED required. Associate or Bachelor’s degree preferred.
- 1-2 years of property management experience required.
- Permanent supportive housing experience preferred.
- A highly experienced hands-on property management professional with at least 2 years of experience in Tax Credit, blended sites.
- Knowledge of fair housing laws required
- Previous experience with Yardi preferred
- Previous experience with individuals experiencing mental health issues and/or homelessness preferred
- Current/Previous Project Based Section 8 experience
- Minimum of 2 years or more in a leadership role overseeing other employees
- Minimum 2-5 years working in a position with comparable responsibilities
- Minimum 2 years working in a customer service environment
- Minimum 2 years Supervisory experience
- Minimum of a high school education or equivalent