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Tenderloin Neighborhood Development Corp.

Operations Manager

San Francisco, CA



Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC has grown to employ more than 450 staff, to develop, own, manage and provide supportive services in 44 properties that offer deeply affordable housing for nearly 6,100 tenants, and to expand its work in community organizing and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Excellence, Inclusion, Equity, Collaboration and Integrity


Under the general supervision of the Director of Operations, the Operations Manager oversees TNDC’s shared services and manages TNDC’s centralized administrative service and support function. The Operations Manager is responsible for the day-to-day operations of TNDC’s central administrative offices and organization-wide shared services. The role focuses on the safety, well-being and effectiveness of employees, ensuring the equitable allocation of resources and enhancing the physical work environment.


  • Manage TNDC’s centralized shared services, including central reception, communications management, postage and delivery, transportation, printing and reproduction, office space and office facilities management, access and security, record retention and destruction, and vendor management
  • Supervise staff, including an Administrative Assistant, Administrative Specialist, Operations Analyst and Central Administrative Office Custodian
  • Serve as a member of the Operations Department Leadership Team
  • Participate in the departmental budgeting and reporting process, including budget monitoring and analysis
  • Oversee the acquisition, storage, maintenance and distribution of centralized equipment and supplies
  • Build and manage strong relationships with external vendors
  • Manage the preparation, analysis, negotiation, and review of contracts related to the purchase or lease of equipment, materials and supplies
  • Oversee departmental compliance with TNDC’s procurement policies and procedures, including vendor credentialing and risk transfer documentation and renewals
  • Supervise the development, documentation and continual improvement of departmental processes and standard operating procedures
  • Manage the Operations Support Program and lead the delivery of the Operations Department’s organization-wide internal customer service solution – ensuring timely and thorough responses to individual and departmental requests
  • Oversee the administrative components of employee on/off-boarding. Work closely with HR and IT to make sure new hires have workspaces, equipment, and the building access needed to successfully perform their jobs, and that staff transitioning out of TNDC return equipment and have building access privileges revoked
  • Manage central office workspaces and participate in workspace planning and the execution of office renovation/improvement projects
  • Monitor and respond to central administrative office building security alarm calls (security is automatically deployed unless someone intervenes)
  • Partner with the Facilities Department to manage facilities functions for the central offices
  • Partner with the Facilities Department on projects designed to ensure staff needs are met and workspaces are safe, including emergency preparedness and business continuity planning
  • Other duties as assigned


  • Excellent leadership, interpersonal and communication skills
  • Strong organization, writing and quantitative skills
  • Solid analytical, project management, logistics and problem-solving skills
  • Proficiency in MS Office 365 (Word, PowerPoint, Excel, Outlook and Teams)
  • Able to manage multiple responsibilities in a fast-paced environment
  • Aligned with TNDC values of cultural humility and racial equity
  • Capable of working with staff and community members from diverse cultural backgrounds
  • Able to lift up to 50 pounds


  • College degree (or equivalent experience) and 5 years of operations management or related experience
  • At least 3 years of supervisory experience
  • Experience working in a multi-cultural environment

Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.  
In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position. 

Benefits provided
401K Plan Dental Insurance Empl. Assistance Health Insurance Internal Training Life Insurance Optical Insurance Personal Days Short Term Disability
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