Director of Safety and Risk Management
San Francisco, CA
Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.
Established in 1981, TNDC has grown to employ over 450 staff, to develop, own, manage, and provide supportive services in 43 properties that offer deeply affordable housing for nearly 6,000 tenants, and to expand its work in community organizing, food security and afterschool programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.
TNDC values are: Integrity, Excellence, Inclusion, Collaboration and Equity
The Director of Safety and Risk Management's primary function is to build loss prevention policies/procedures and metrics for performance management. The Director will have senior management-supported resources, be held accountable and have authority to cross the various business units to support corporate-wide implementation of a consistent program.
- Design and oversee recurring loss prevention inspections for the entire portfolio including residential, commercial and office spaces to identify and correct property/liability loss exposures. Inspections will include tenant unit inspections (see * below), preventive maintenance inspections by specialty contractors, and annual Facilities Management inspections of common areas and building systems. Resulting corrections and status shall be tracked. The quality and frequency of these inspections will be monitored closely by the Loss Prevention Director and reports made to senior executives.
- Maintain and revise the formal tenant unit loss prevention inspection program covering frequency, training, checklist design and inspection technology. Inspection focus should include cooking safety, electrical cords, fire sprinkler head placement and condition, smoking, water intrusion and compliance with existing house rules. Tenants should be notified in writing of the findings that include expectations for improvement as well as a compliance date.
- Implement initial and ongoing property and liability loss prevention education for all tenants that also addresses those tenant populations who are more likely to cause intentional damage. Topics should include tenant responsibilities for cooking safety, water intrusion reporting and fire sprinkler head awareness.
- Identify and implement the use of technology to identify and minimize water intrusion loss exposures. Further, a formal water intrusion management procedure should be developed and implemented for the portfolio to include regular inspections of units and checking for slow action water events that can be evidenced by water soaked or spongy flooring as well as those that are occurring in wall cavities but have not yet manifested.
- Work with housing development on design guidelines and construction practices to identify changes that minimize fire, water and tenant and employee safety issues.
- Establish procedures that allow enforcement of existing and new policies.
- Participates in quarterly claims review with broker and claim adjusters and ensures actionable steps are taken.
- Review root cause analyses for major incidents and prepare and implement changes policies and procedures.
- Responsible for development and revision of TNDC's loss prevention plan.
- Ensures compliance with federal, state, and local safety laws, regulations, codes, and rules.
- Understands OSHA, Cal OSHA requirements and holds staff accountable and the organization accountable for compliance with OSHA requirements.
- Leads the inter-departmental Safety Policy Team and is part of the Emergency Operations Center.
- Immediately stops operations and activities that could harm employees, TDNC tenants or property/equipment.
- Identifies opportunities to minimize workplace injuries, accidents, and health problems.
- Identifies opportunities to minimize tenant injuries, accidents, and health problems associated with TNDC provided properties.
- In collaboration with Human Resources Learning & Development, recommends revisions and improvements to conducts employee trainings on applicable safety and loss prevention standards.
- Conducts safety inspections and audits to assess employee compliance with safety regulations.
- Performs other related duties as assigned.
- Extensive knowledge of applicable Occupational Safety and Health Administration (OSHA) /(CAL OSHA) standards.
- Proven results in working as a highly functional team player in terms of communication, individual and departmental accountability and decision making.
- Excellent written and verbal communication skills.
- Excellent organizational skills and attention to detail.
- Strong interpersonal and leadership skills.
- Proficient with Microsoft Office Suite or related software.
- Understanding of real estate loss control and maintenance requirements.
- Have at least five years of Loss prevention and control occupational health and safety experience in a real estate environment.
- Prolonged periods sitting at a desk and working on a computer.
- Must be able to lift up to 25 pounds at times.
- Ability to navigate throughout property portfolio including climbing stairs, ladders and investigating hard-to-reach building components.
- Ability to lead and conduct training both in-person and via virtual delivery.
- Bachelor's degree.
- A working knowledge of facility maintenance and enhancement is highly desirable. This includes both physical repair and enhancement as well as applicable codes or code processes.
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer. In compliance with the San Francisco Fair Chance Ordinance (August 13, 2014), all qualified applicants with criminal histories will be considered for the position.