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Chinatown Community Development Center

Assistant Manager

San Francisco, CA

Job SummaryThe Assistant Manager assists the Property Manager in managing all aspects of daily building operations. Responsibilities include office management, administrative paperwork, responding to general inquiries from residents, and resolving resident problems. The ideal candidate is a team player with strong interpersonal, customer services, and organizational skills who pays attention to detail.

Available properties for Assistant Manager positions are: Golden Gate Apartments, Namiki, Ping Yuen North, Tenderloin Family Housing

Status:  Full-time , Nonexempt

Location: Lower Pacific Heights neighborhood, San Francisco

Hours: Monday to Friday, 9:00 a.m. "“ 5:30 p.m. (subject to change, flexible hours)

Salary: DOE; Comprehensive benefits

The OrganizationA private non-profit founded in 1977, Chinatown Community Development Center believes in a comprehensive vision of community. We own and/or manage approximately 30 affordable housing buildings serving over 3,800 low-income seniors, single adults, formerly homeless adults, and families of diverse ethnic and cultural backgrounds in San Francisco's Chinatown, Tenderloin, Western Addition, and Polk Gulch neighborhoods. We also build housing, develop grassroots leadership, and engage low-income residents and youth. Our employees are passionate about the mission; thrive in a family organizational culture; and embody values of empowerment, teamwork, and compassion. Chinatown CDC serves a diverse population and is committed to hiring practices that provide culturally competent services. We encourage people of color to apply.

General Job Responsibilities:

Property Management

  • Assist the Property Manager with the overall operation of the building
  • Regularly update all tenant rosters, referral lists and ongoing tenant data
  • Maintain orderliness of property management office, handle typing, photocopying, faxing, and filing
  • Use Yardi to print reports, create/track work orders and enter tenant income and asset certification information
  • Create and maintain tenant files, applicant waiting list, and transfer list
  • Assist with paperwork for housing applications, rent collection process, etc.
  • Assist with processing applications, move-ins, & move-outs
  • Complete annual recertification interviews, obtain verifications from third-party sources, and track progress of each file's completion
  • Stay current with CCDC, TCAC, and other agencies rules and regulations
  • Assist the Property Manager with compiling and completing tenant information for monthly and annual summary reports, such as Vacancy Report, PSR, and other reports
  • Assist pest control, elevator, and other vendors when on the property
  • Attend Community Meetings, as needed
  • Attend offsite employee trainings, as needed
  • Responsible for managing the building when the Property Manager is off-site
  • Other duties to support Property Manager, as needed

Tenant Relations

  • Educate residents about and enforce compliance with regulations, lease provisions, and house rules
  • Address tenant requests/disputes and respond to building emergencies
  • Assist tenants and perform other duties as required for successful operation of building
  • Support Property Manager, as needed
  • Forward any reasonable accommodation requests and fair housing complaint in a timely fashion to 504 Coordinator

Office Management

  • Process applications, photocopying, faxing, and filing
  • Process daily mail & email, and screen incoming phone calls
  • Order office supplies, and distribute memos and notices
  • Maintain orderliness of front entrance, lobby, and adjoining rooms/areas
  • Fill out maintenance work orders, input them into Property Management software and close them when complete

Other

  • Embody organization values (respect & compassion, empowerment, teamwork)
  • Contribute to a safe and pleasant work environment
  • Follow policies, procedures, and safe work practices
  • Other duties as assigned

Knowledge, Skills, and Experience:

  • Pleasant and professional manner with calm disposition
  • Ability to work with people of diverse social, economic, and ethnic backgrounds
  • Ability to work independently and exercise own judgment in problem-solving
  • Ability to remember training and implement new policies and procedures immediately
  • Good written and verbal communication skills
  • Ability to adjust to changing situations and work under pressure
  • Ability to complete work quickly and accurately, must be able to complete work within a set timeline
  • Excellent interpersonal and organizational skills
  • Working knowledge of Microsoft Windows, Word, Excel, Outlook, Yardi Voyage or other property management software

Minimum Qualifications:

  • High School Diploma or GED equivalent
  • Two (2) year prior experience in residential property management
  • Detail-oriented with experience processing paperwork
  • Sensitivity to issues facing low-income, disabled, and elderly populations

Preferred Qualifications:

  • Prior experience with low-income/affordable residential property management
  • Prior experience with reception work
  • Familiarity with Property Management
  • Tax Credit Specialist (TCS), Certified Occupancy Specialist (COS), California Certified Residential Manager (CCRM) or other equivalent designations
  • Experience working with Yardi Voyage
  • Bilingual in Chinese (Cantonese and Mandarin), Russian, Spanish and English
Benefits provided
401K Match 401K Plan Dental Insurance Empl. Assistance Health Insurance Life Insurance Paid Vacations Personal Days
Jobs like this are also known as:
Assistant Business Manager Assistant Community Director Assistant Community Manager Assistant Property Manager
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