Housing Authority Supervisor
The Housing Authority Supervisor oversees the activities of the Section 8 Housing Choice Voucher Program department and monitors, supervises and formally evaluates the work of others. This job class functions at the full supervisory level of performance and the majority of duties are directly related to the supervision of a significant number of staff members. Employees in this job class are responsible for the successful implementation of assigned functions while ensuring compliance with a variety of pertinent federal, and Agency regulations, guidelines and policies. This job class requires a thorough knowledge of the above stated regulations, guidelines and policies as well as excellent supervisory and communication skills.
Model supervisory strategies and approaches that demonstrate the Agency Cultural Objectives in all aspects of staff communication and supervision, when supervising directly or when coaching a staff member to whom you have delegated supervisory responsibility. Supervisory duties include the responsibility to:
- Provide new employee orientation and training
- Ensure that assigned staff has appropriate equipment and knowledge of procedures for implementing the work objectives
- Monitor assignments and maintain the level of productivity in the unit or department
- Assure quality of service to the internal and/or external customer base
- Establish performance objectives and provide ongoing feedback
- Write and conduct performance reviews that communicate both honest assessment and clear goals and objectives
- Conduct staff meetings, resolve staff issues and build team relationships
- Communicate management's position, Agency information and work changes to employees
- Comply with Agency policies and practices when acting on or reviewing personnel-related issues including, but not limited to: staff selection, salary offers, time off and overtime requests, employee complaints and concerns and termination
- Lead and train staff to provide, implement and maintain subsidized housing programs, specifically for the Housing Choice Voucher- Intake department.
- Responsible for assisting in the administration of subsidized housing programs, applies HUD established policies and procedures while ensuring all State and Federal mandated regulations are being met while dealing with clients and their information.
- Oversees HUD established policies and procedures for the vouchers to ensure staff is consistently producing on-time and accurate income, rent and subsidy calculations and determines tenant eligibility within time frames established
- Oversees, implements and conducts as required annual and interim recertification in adherence with program requirements.
- Oversees staff with one-on-one and group program information sessions.
- Maintain waiting list for Conventional and section 8 housing programs
- Develop processes for efficient workflow
- Handle contract negotiations with owner/agent
- Promote quality customer service
- Facilitate Section 3 employment opportunity program
Education and Experience:
Bachelor's Degree plus 2 years experience of work in housing, advocacy, community development, and/or other relevant areas preferred. Associate's Degree (A.A.) or equivalent from two-year college or technical school and 5 year related experience and/or training or equivalent of education and experience.
Preference is given to candidates with previous supervisory experience.
- Knowledge of non-program federal requirements that affect income and rent determinations, including fair housing and equal opportunity, fraud and program abuse, personnel and employment practices.
- Knowledge of HUD-established performance standards (for HCV, SEMAP indicators) performance standards as they relate to income and rent determinations.
- Knowledge of program requirements and guidance as reflected in HUD regulations, handbook, notices, forms, and guides.
- Computer literacy, including personal computing, accuracy in data entry, and knowledge of program-related software.
Licenses and Certificates: Must possess and maintain an applicable California Driver License and a driving record acceptable to the Agency’s insurance carrier.
All employees may be assigned, and required to carry out, additional duties at any time. An employee with a known disability will only be assigned additional duties when the duty being added is an essential function of the position, or can be carried out with reasonable accommodation.
Every employee is expected to participate in discussions of individual, department and Agency performance and work on problem-solving teams as assigned. Any employee serving on a problem-solving team may be asked to carry out the role of team leader.
Any person driving for Sacramento Housing and Redevelopment Agency must maintain a valid driver's license on his/her person, and demonstrate compliance with the motor vehicle law, standards of courtesy on the road and attention to safety. All drivers must maintain their insurability.