Relocation Administrative Assistant

Reporting to the Relocation Supervisor, the Relocation Administrative Assistant is responsible for providing administrative support to the Property Management Relocation team as well as to the Chief Portfolio Officer.  

ESSENTIAL DUTIES

• Provide administrative support to the Relocation Supervisor and Relocation Specialist.
• Act as liaison between Property Management, Housing Development and Tenant Services by communicating information as needed or requested.
• Create and maintain case files for each relocatee.
• Prepare and maintain relocation schedules.
• Coordinate meetings with tenants, agencies and other TNDC departments including Housing Development, Property Management, Tenant Services and Accounting.
• Participate in and take minutes for department meetings.
• Food ordering for meetings.
• Complete check requests and handle vendor inquiries for centralized purchasing.  
• Provide information, as needed to tenants.  
• Write correspondence to tenants, as requested.
• Track complaints and follow-up from initial contact through resolution.
• General administrative duties related to paperwork and information management. 
• Coordinate department and/or agency events, as requested.
• Provide assistance to Relocation Specialist during tenant interview process, as requested.
• Create and post notices, as directed.
• Work on Property Management related projects, as needed.
• Other duties as assigned. 

REQUIRED SKILLS

Skills:
• Able to prioritize work and manage multiple projects and meet rigorous deadlines.
• Highly organized and detail oriented.
• Demonstrate good judgment, initiative and follow-through.
• Ability to communicate proficiently (orally and written) in English.
• Ability to follow directions and work independently/with minimum supervision.

Physical Requirements:
• Ability to operate office equipment such as computer and calculator.
• Ability to coordinate eyes, hands and fingers in performing word processing, writing, reading and similar tasks.
• Ability to exert physical effort involving moving around buildings, climbing stairs, moving from one area to another, or standing/sitting for periods of time.
• Visual acuity necessary to review documents.
• Hearing acuity sufficient to use telephone and communicate with residents and staff.

Environmental Adaptability:
• Ability to work in an office environment.

Mathematical Ability:
• Exposure to basic accounting practices sufficient to process check requests.
• Ability to perform basic mathematical operations and to use a calculator.

Judgment and Situational Reasoning Ability:
• Ability to reason, review and analyze information.
• Ability to use independent judgment in non-routine situations.

Language and Communication Ability:
• Ability to read, comprehend and correctly use information and documents to perform duties.  
• Ability to prepare correspondence and documents as needed conforming to standard rules of punctuation, grammar, diction and style.
• Ability to communicate effectively (verbally and in writing) with co-workers and staff at all levels, tenants, prospective tenants, vendors and other internal and external customers.
• Ability to stay informed of changes relevant to position. This includes policies, PM processes, and systems.

MINIMUM QUALIFICATIONS

• Bachelor’s Degree plus one year administrative experience or equivalent.
• Excellent organizational, and written and verbal communication skills.

PREFERRED QUALIFICATIONS

• Bachelor’s degree
• Ability to communicate in a second language (Spanish, Cantonese, Mandarin, or Russian). 

$20/hour to $23/hour