Sales and Leasing Manager
San Diego, CA
At Essex, we provide outstanding communities in which to live, work and invest. Our associates are offered competitive salaries, experience career growth, and receive comprehensive benefit packages such as medical, dental, vision, 401k employer match, excellence rewards, wellness programs and more. Essex is committed to engaging, enabling, and empowering associates to thrive. We invite you to experience this exciting employee journey with us!
Position is reserved for assets with 500+ units or multi-site management with combined units totaling 500+. The person in this position is responsible for overseeing a team of Leasing Agents across a portfolio and all aspects of leasing and renewal management. Accountable for: managing the daily leasing and securing of renewals to ensure the portfolio stays on target to meet all budgeted occupancy and rent growth targets; providing a quality sales experience ensuring the product is well presented with clean tour paths; and establishing a positive and productive working relationship with the staff. This position reports to the Regional Portfolio Manager or Area Manager and works directly with three Sr Community Managers.
Key responsibilities of this position include, but are not limited to the following:
Oversees the day-to-day sales, marketing, customer experience, and administrative operations related to leasing of the community or communities.
Effectively manages personnel throughout their employment lifecycle, i.e., selection through separation. This includes candidate selection, career planning and development, accountability and performance management, and recognition.
Provides training and coaching related to sales techniques, closing skills, and overcoming objections
Manages daily, weekly and monthly sales goals to ensure occupancy and rent growth are within budget, communicate and hold team accountable for meeting daily and weekly targets, communicating any areas off target while creating recovery plans as needed.
Maintains the highest level of customer service for prospects, residents, and corporate departments
Ensures marketing efforts are effective to produce the volume of prospect interest necessary to meet sales targets
Helps and support new technology initiatives and roll outs
Manages performance related to rent levels and occupancy budgets, current resident renewal retention, while remaining current on market conditions
Pursue revenue via additional opportunities through value-add renovation projects; actively participate in rate setting for new leases and renewals ensuring we are maximizing rental income.
Compliance with company standards as defined in the Human Resources Policy Manual, Operations Playbook and applicable laws, e.g., Fair Housing, Landlord Tenant, Local Building Codes, OSHA, and EEOC
High school diploma or equivalent preferred, some college preferred - Property management certification strongly preferred
Two to five years property management experience preferred or related management experience
Proven ability to supervise staff of two or more associates
Solid sales, marketing and customer service experience
Knowledge of budgets and financial statements and ability to work within budgeted guidelines
Proven organizational and time management skills
Valid driver license and automobile insurance
Ability to read and write English; speak English and understand spoken English
Proficient understanding of the Microsoft suite, property management software preferred