Leasing/Sales Associate

JOB FUNCTIONS

• Work closely with property leadership to ensure staff is trained, motivated, and functioning as an effective team. 
• Manage resident retention and lease renewal programs ensuring occupancy levels are maintained at company standards. 
• Review Competitive Market Analysis with Sales Associates and provide feedback for improvement. 

• Regularly inspect and provide recommendations on the Perfect Sales Presentation, SWOTS, Tour Decks, Goal Boards, Lead2Lease, vacant units, models, and office areas.  
• Review move-in files and confirm move-in activity, then work with the Property Manager to ensure effective communication and coordination between the property and HCSC. 
• Work with Property Manager on property reporting (i.e. SODA’s and delinquency) ensuring that information is accurate and submission deadlines are met. 
• Participate in pricing and owner calls and lead investor tours providing informed and professional information as requested.  
• Responsible for the full cycle of leasing apartment homes, following the Point of Sale Process. 

• Assist Sales Associates in working through resident issues, involving the Property Manager if necessary. 
• Work with the Sales Team to increase property income, resident retention, and lease renewals, as well as encouraging sales on other income opportunities
• Collect security deposits, rents and all other funds associated with leasing and document each transaction properly in the community’s management software system. 
• Maintain confidentiality of sensitive documents and information. 
• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property. 

• Maintain a positive relationship with all Sales and Maintenance staff to ensure excellent inside customer service, teamwork, and accountability. 

REQUIREMENTS

Education:  High school diploma or equivalent is required.  A college degree or related coursework is preferred. 

Experience:  One to two years of customer service and/or sales experience required. Retail experi