Assistant Property Manager
Atlanta, GA
Job Summary: Responsible for supporting the day-to-day operations of the property, which includes leasing efforts, rental collection & providing customer services to current & prospective residents.
Essential Duties & Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
• Manages the collection of rent & submits notices as required
• Distributes renewal notices to current residents
• Process & research property invoices as requested
• Assists with leasing activities to achieve the property’s revenue & occupancy goals by greeting, qualifying prospects, conducting property tours & showing apartments
• Promotes resident satisfaction & retention by responding to complaints, questions & requests in a timely manner & taking appropriate action to resolve service issues
• Operates the property management software & completes transactions by entering all required fields correctly
• Capture prospect traffic in online lead management system
• Record resident service requests accurately & in detail to assist maintenance team in timely completion
• Maintains a professional demeanor at all times
• Return any keys issued at the end of the day
• Assists property manager with other duties as required
Education & Experience:
• Minimum of 1 year related experience
• Experience with OneSite, Yardi or other property management software
• Fair Housing Certification (PP will provide this training at no cost to those who need it)
• Strong customer service & sales skills
• Excellent written & verbal communication skills
• Well organized with the ability to prioritize & multi-task
• Positive attitude & ability to work in a team environment
• Valid driver’s license & reliable transportation
Physical Demands & Work Environment:
• Regularly required to sit & stand for several hours at a time
• Climb up & down stairs several times a day
• Lift up to 5 pounds with ease
• Apply common sense understanding & use good judgment on a daily basis
• Handle stressful, urgent & diverse situations in a calm & reasonable manner
• Work in an office setting or outside environment