Shuttle Driver

ConAm Management Corporation is part of The ConAm Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employs a team of 1500+ energetic associates... and we're growing! 

The Shuttle Driver is responsible for maintaining quality standards and providing excellent customer service to our residents. This role will ensure the physical and mechanical aspects of the community shuttle are maintained and standards are met.

 Duties and responsibilities

 Responsibilities include, but are not limited to, the following:

1.      Transportation

·         Responsible for the driving the community shuttle as scheduled.

·         Ensure gas tank is full and / or contains enough fuel for the daily schedule.

·         Responsible for keeping the interior and exterior of shuttle clean of debris, wiping down seats with sanitizer daily and meeting all public health requirements.

2.      Records and Safety Management

·         Keep a copy of community shuttle schedule on the shuttle.

·         Conduct daily inspections of the exterior and interior of shuttle.

·         Update daily inspection logs. Daily inspections for checkpoint items are required. 

·         Participate in developing and suggesting points of interest to the Community Manager.

·         Attend monthly meetings to review the upcoming shuttle schedule.

·         Accountable for reporting all new or on-going maintenance issues and coordinating with the Community Manager to schedule routine and/or urgent service appointments.

·         Responsible for maintaining and turning in receipts obtained for gas purchases.

·         Responsible for checking sign-up sheets and taking attendance for all shuttle trips.

·         Report accidents and emergency situations to the Community Manager immediately.

3.      Customer Service

·         Build rapport with residents by making positive and professional connections.

·         Assist residents on and off the shuttle. 

·         Assist the rental office with public relations/customer service, including set up and assistance during resident activities.

·         Demonstrate customer service skills by treating residents and others with respect, answering questions from team and residents.

4.      All other duties as assigned.

 Competencies

 ·   Integrity: Uphold generally accepted social and ethical standards in job-related activities and behaviors, doing the right thing, even when no one is looking.

·   Customer Focus: Demonstrate knowledge of and ability to anticipate internal and external customers’ needs, acting accordingly and giving appropriate priority and focus to customer service and satisfaction.

·   Communication: Knows with whom, how, when, and what to communicate, communication is respectful, open, honest, and tailored to the receiver, listens to understand and willingly receives and applies feedback, communicates effectively verbally and in writing.

·   Job Knowledge: Understands all facets of their job, is aware of duties and responsibilities, keeps knowledge and skills current.

·   Job Performance: Achieves desired results and performs all job duties at the expected level, holds self and/or team accountable for results, collaborates effectively and stays aligned with the functional organization and ConAm as a whole, always focuses on continuous improvement.

·   Organization and Time Management: Effectively manage time, resources, and information to consistently meet or exceed deadlines, ensuring that work product and information is organized and accessible.

·   Initiative: Exhibit a sense of drive, ownership, and responsibility recognizing opportunities within their “circle of influence,” anticipating threats, and acting on them.

·   Decision Making and Problem Solving: Strive to understand contributing factors, work to resolve complex situations, asking for assistance or guidance when appropriate, drawing correct and realistic conclusions, and making timely decisions based on available information.

·   Adaptability: Demonstrate ability to manage ambiguity, adapting to changing circumstances quickly and effectively.

 Knowledge, Skills, and Abilities

·   High School Diploma or GED equivalent strongly preferred

·   Valid Drivers License; clean driving record

·   Demonstrated skills in customer relations and interpersonal communications

·   Demonstrated skills in basic conflict management.

·   Ability to establish priorities, work independently, and multi-task effectively

·   Ability to communicate clearly and concisely, both orally and in writing

·   Ability to produce and present formal reports to management

Travel Requirements

 Local travel (100%)

 Working conditions

 Work is performed in an inside and outside environment.

 Typical Physical Activity

 Physical Demands

·         Regularly involves talking or listening, standing and walking, and the use of hands and fingers.

·         Frequently involves sitting, and reaching with hands and arms

·         Occasionally involves crouching, stooping, kneeling and/or climbing or balancing.

 Physical Requirements

·         Must be able to lift and carry items weighing up to 50 pounds.

·         Manual dexterity sufficient to reach/handle items, works with the fingers, and perceives attributes of objects and materials.

·         Involves moderate physical activity performing somewhat strenuous daily activities of a primarily product/technical nature.

 Typical Environmental Conditions

·         May be exposed to loud noise levels.

·         May be exposed to humidity, intense heat, intense cold, and fumes and toxic chemicals.

 Disclaimer

Must perform the essential duties and responsibilities with or without reasonable accommodation efficiently and accurately without causing significant safety threat to self or others.  The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all associates so classified.