Systems Workflow Specialist

As a Systems Workflow Specialist  you are responsible for assisting the manager of VP of IS/IT with coordinating training, projects, and vendors. Promote knowledge of and adherence to the Company's Mission Statement, policies, and procedures.

COMPANY CORE VALUES "“ Why you may want to join our team

• E&S Ring values its employees and works to create an environment where professional growth and personal happiness can be achieved. We need motivated individuals who share our commitment to service and excellence. Our employees are honored for who they are and how they contribute to providing an exceptional living experience to our residents.

E&S Ring lives by its values always.                  

• • Integrity: Tell the truth!  Honesty is the cornerstone for all relationships, and we carry out our business ethically, respectfully and with a strong sense of purpose.
  • Initiative: Make a move!  We value thoughtful action and encourage all to exercise their responsibility to make things happen, especially for the customer.
  • Collaboration: Work together!  We are a team of diverse talents and backgrounds and work collectively for the mutual benefit of our residents and colleagues.
  • Accountability: Get results!  We have high expectations and foster a culture of service, responsiveness, accountability, and professionalism.
  • Flexibility: Bend don't break!  We are committed to our objectives, but adaptable in our methods for achievement.
  • Humor: Laugh!  We enjoy what we do and believe a pleasant environment is an important ingredient for success.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Update SharePoint Wiki as it relates to Information Technology and Business Systems. Creation of new Wiki pages.
• Maintain up to date IS/IT training database.
• Assist in creating and updating training materials for the IS/IT department.
• Maintain enhancement and issues log for each business system. (i.e. Yardi, Rent Payment, Payables Nexus, Yieldstar).
• Evaluate basic Amenity Based Pricing requests. Fulfill pricing adjustment requests as needed.
• Act as a backup for the setup, delete and maintain user accounts in Yardi, Yieldstar, RentPayment and OneSite.
• Assist with project coordination with outside vendors.
• Perform weekly market rent updates
• Coordination of departmental special projects (i.e. Rent Cafe, Aptexx)
• Track and complete IS related trouble tickets in the trouble ticket system.
• Assist the Systems Analyst and VP of IS/IT with special projects
• Complete Yardi month end close process
• Maintain Security/access profiles within the Yardi Voyager system

SKILLS & ABILITIES

• Self-starter, proactive attitude is a must; having a "value-add" mentality is essential
• Courteous but assertive customer service experience
• Excellent coordination and documentation skills. 
• Ability to exercise discretion and independent judgment
• Ability to present information in a concise and easily understood manner
• Exceptional interpersonal, verbal, and written communication skills
• Ability to work independently and effectively in a fast-paced, demanding environment
• Ability to collaborate with others and utilize knowledge and resources to identify quality solutions
• Well-developed time management skills with the ability to manage multiple priorities
• Eye for innovation
• Highly organized, resourceful, proactive, creative, detail-oriented, and critical thinking skills required

ESSENTIAL ATTRIBUTES 

• Leadership - Has an ability to inspire and lead others to goal achievement through day to day interaction.
• Confidence "“ Strong belief in knowing what to do and how to get there.
• Customer centric "“ We are here to serve, so consider the needs of others when making decisions.
• Analytical - Routinely make decisions and solve problems by analyzing information and evaluating results to choose the best solution.
• Business acumen "“ Demonstrate an ability and the wisdom to connect the dots for running a strong business beyond just meeting leasing goals.
• Conflict Resolution - Has an ability to remain calm during difficult situations, resolve conflicts, handle complaints, settle disputes and persuade people thoughtfully.
• Patience and humility "“ Real estate is a long game, take your time when necessary, especially with our customers, don't be afraid to be "wrong" and have the courage to say "your sorry" when you are.

PROFESSIONAL REQUIREMENTS

• Basic Accounting background
• College, technical or other pertinent post-secondary education.
• Excellent computer skills including word processing, spreadsheets, email, Internet. 
• College, technical or other pertinent post-secondary education.
• Aptitude to learn additional technical skills efficiently and effectively.
• Knowledge of office systems and equipment.
• Experience with Yardi Voyager 7s, MS Office 2019, MS SharePoint 2019, NexusPayables, Aptexx, Yardi Rent Cafe, basic accounting background.
• Property Management experience is a plus.