Property Manager

The Property Manager administers and maintains all phases of community operations under the direction of the Regional Property Manager. 

JOB SUMMARY

The Property Manager is responsible for the day-to-day operations of their assigned property and manages team members and resources to ensure the property functions and goals are met in accordance with Holland Partner Group’s Core Values.

ESSENTIAL JOB FUNCTIONS

• Manage all phases of community operations under the direction of the Regional Manager.
• Ensure all staff is motivated, functions as an effective team, and provides an exceptional customer experience.
• Maintain a proper inventory of supplies and tools sufficient for providing service and maintaining the property, both in the administrative office as well as the maintenance department.
• Oversee the Maintenance Manager in administering a preventative maintenance program that minimizes emergency repairs and service requests.
• Conduct community staff meetings and safety meetings on a regular basis.
• Develop and support property budgets, marketing plans and reforecast.
• Handle all resident issues in a timely manner to ensure an exceptional customer experience.
• Oversee and support the Point of Sales process to ensure compliance with the program.
• Review and approve or reject resident applications, leases, renewals, and move-in documents.
• Actively participate in pricing and owner calls and discussions to ensure the property is meeting or exceeding benchmark expectations.
• Ensure the timely and accurate completion of various daily, weekly, and monthly reports.
• Understand, support, and apply principles of Fair Housing and Landlord-Tenant Laws.
• Work with the Sales Team to increase property income, resident retention, and lease renewals, and encourage sales on other income opportunities, through the Point of Sale Renewal program.
• Participate in Market Surveys, Quarterly Competitive Market Assessments and Outreach Marketing activities to support the success of the property.
• Manage the property relationship with the Community Operations Team.
• Regularly inspect the community to ensure Holland Residential standards are met and offer recommendations for community capital improvements or repairs.
• Represent Holland Partner Group in a professional manner at all times.
• Conform to company apparel standards and set a positive example for all Associates.
• Perform all other duties as directed and assist the overall team effort in any way possible.

JOB REQUIREMENTS

Education: High school diploma or equivalent is required. A college degree in related coursework or equivalent years’ experience strongly preferred.

Experience: Minimum of three years’ experience in residential property management required. Two years of internal experience and additional comparable managerial experience may be considered in lieu of three years industry experience.  

Knowledge, Skills and Abilities Required:

• Skilled in marketing and budgeting with sales or multi-family leasing and/or product sales.
• Knowledge of unit turn, maintenance, grounds keeping, painting and landscaping.
• Ability to work effectively with all levels of employees while inspiring respect and credibility.
• Skilled in supervising and motivating others to ensure property goals and objectives are met.
• Knowledge of Fair Housing and Landlord-Tenant Laws.
• Excellent communication, organizational and leadership abilities.
• Proficient in Microsoft Office suite and a familiarity with on-site software systems. Yardi preferred.
• Strong customer service, diplomacy, and crisis diffusion skills.
• Financial understanding and ability to formulate strategies based on property data
• Good verbal and written communication skills.
• Ability to accurately perform basic to intermediate mathematical functions.
• Ability to accurately perform multiple tasks in a complex and fast-paced operating environment.
• Ability to understand and clearly explain legal documents. 

Attendance: This full-time position is exempt and requires the ability to be present and available during business hours to meet company and department needs. Additional hours or flexible schedule may be required.

This position also requires:

• Ability to lift or move up to 20 pounds.
• Hearing and visual ability to observe and detect signs of emergency situations.
• Fluency in English both verbally and non-verbally.

The Property Manager represents and promotes Holland's Core Values of Great People, Great Business, Deliver Exceptional Customer Service and Have Fun!This is an excellent opportunity to apply your talent, vision, drive, and experience to our Residential Team.