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Pinnacle

Yardi Help Desk Specialist

Maitland, FL 32751

Job Requirements

ESSENTIAL FUNCTIONS:
• Provides technical support for Voyager and other applications.
• Communicates and enforces company and accounting practices & policies.
• Monitors support calls in the Service Desk database and reviews monthly results to recognize and communicate problem trends to the supervisor to collaborate on appropriate action.
• Assists the sites and corporate accounting personnel in the correction of posting errors on month-end closes & reports.
• Full life cycle user provisioning and ensuring each user has the appropriate permissions and are assigned to the correct property security.
• Responsible for the set-up of new properties, as well as, the transition of terminated or lost properties.
• Participates in the testing, implementation of, and the compliance with, technology related policies.
• Performs any other duties as assigned.

SKILLS AND ABILITY:
• Effective verbal and written communication skills
• Excellent customer service skills
• Above average knowledge and skill as a Yardi Voyager user
• Basic computer skills in a Windows environment including Windows OS errors
• Must be familiar with and able to troubleshoot Microsoft Word and Excel errors
• Working knowledge of basic accounting principles required
• Ability to multitask and prioritize while maintaining accuracy

EDUCATION /EXPERIENCE:
• High School diploma or equivalent, Bachelor's Degree is preferred
• Minimum of two years working Yardi Voyager experience (Property Management Industry Specific)

REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS:
N/A

SUPERVISORY RESPONSIBILITIES:
 (Scope of the person’s authority, including a list of jobs that report to this job).
N/A

PHYSICAL DEMANDS:
 (The physical demands characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions).
Must be able to work a flexible work schedule to meet the demands of the business.  Work is primary sedentary in nature. 

TRAVEL REQUIREMENTS:
Limited travel

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