Technical Trainer

ConAm Management Corporation is part of The ConAm Group, a multi-family property investment and management firm established in 1975 that specializes in conventional and affordable housing. We span across 12 states with 11 regional offices that employs a team of 1500+ energetic associates... and we're growing!

We are looking for a Technical Trainer to join our Education Department!

Responsibilities include, but are not limited to, the following:

Training

• Conduct training sessions by presenting job-specific, company-specific, and generic software applications and computer classes.
• Ensure the associates have access to quality training opportunities and resources on technical topics by developing, preparing, reviewing, scheduling, publicizing, and delivering training sessions and supporting materials.
• Integrate E-learning and other modalities of training as needs are identified.
• Collect feedback on sessions from attendees to use for future improvements to content and presentation.
• Follow through on unanswered questions asked during training. Work with team members to find the answer and follow up with the associate to provide the answer.
• Adapt to both in-person and virtual training considering the various learning styles and creatively seek ways to keep associates engaged in meetings by interactive methods such as chats, polls, challenges, games, etc.
• Plan and coordinate training events with team members.
• Collaborate with team members to accomplish the necessary training tasks.
• Assist associates with the operation of software systems in use.
• Create and maintain a safe and effective learning environment.

 Development

• Contribute to new technical training program design, existing program enhancements, and delivery methods and techniques.
• Develop and implement specific technical training programs, job aids, policies, and priorities that promote technological advancement.
• Determine technical training objectives by analyzing overall needs and specific skill or knowledge gaps.
• Collect information about work procedures, workflow, and reports to understand technical training needs better.
• Coordinate with subject matter experts to ensure prepared courses meet stated objectives.
• Develop and deliver a variety of training tools for learners that may include interactive job aids, outlines, handouts, on-the-job training guides, and train-the-trainer curriculum.
• Develop and administer written and practical exams.
• Conduct workshop training and develop laboratory exercises to promote additional hands-on learning.
• Research vendor software applications and programs that may be beneficial to the company and its associates.
• Evaluate and validate system designs and provide feedback and results to program managers for improvement.
• Research and test systems and software applications to determine the best system use.
• Articulate technical concepts, how they map to product features, and how the features can solve problems to both technical and non-technical audiences.
• Manage the development, implementation, and roll-out of new training.
• Demonstrate an efficient, effective, and timely approach to learning new software in support of a continuous expansion of the lists of courses that can be delivered.
• Evaluate the effectiveness of training for specific job applications using individual or group performance results. Set priorities for improvement, suggest training modification, and other enhancements.

Administration

• Maintain program performance, completion, evaluation records, and perform LMS data input functions.
• Assist with the operation of the Learning Management System (LMS) and update correctly and accurately associate training records.
• Assist in the development and edit of ConAm's policies and procedures.
• Plan and implement quarterly training schedules based on associate demand.
• Complete all administrative tasks necessary to fulfill primary role function duties, including status reports, and training delivery support.
• Manage and timely submit expense reports and training expense reimbursements.
• Maintain a regular training and travel schedule while being prudent to associated expenses and budget parameters provided.

Miscellaneous

• Identify the need for and assume ownership of supplemental projects.
• Stay up-to-date on technical knowledge by attending educational workshops, classes, and reading publications.
• Remain current and knowledgeable of industry standards, best practices, new trends, and developments in the field of property management software applications.
• Keep informed of developments in Federal, State, and Local housing laws, regulations, guidelines, and research.
• Comply with ConAm's policies and procedures.

All other duties assigned.

Competencies

• Integrity: Uphold generally accepted social and ethical standards in job-related activities and behaviors, doing the right thing, even when no one is looking.
• Customer Focus: Demonstrate knowledge of and ability to anticipate internal and external customers' needs, acting accordingly, and giving appropriate priority and focus to customer service and satisfaction.
• Organization and Time Management: Effectively manage time, resources, and information to consistently meet or exceed deadlines, ensuring that work product and information is organized and accessible.
• Teamwork and Collaboration: Successfully communicate and collaborate with peers, managers, and customers to achieve common goals. Develop positive relationships across the organization and partner effectively with others.
• Job Knowledge: Understands all facets of their job, is aware of duties and responsibilities, keeps knowledge and skills current.
• Job Performance: Achieves desired results and performs all job duties at the expected level, holds self and/or team accountable for results, collaborates effectively and stays aligned with the functional organization and ConAm as a whole, always focuses on continuous improvement.
• Business Communication: Demonstrate an ability to expresses ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents, ensuring communication is respectful, open, honest, and tailored to the receiver. Actively listen and willingly accept and provide constructive, solution-focused feedback.
• Initiative: Exhibit a sense of drive, ownership, and responsibility recognizing opportunities within their "circle of influence," anticipating threats and acting on them.
• Decision Making and Problem Solving: Strive to understand contributing factors, work to resolve complex situations, asking for assistance or guidance when appropriate, drawing correct and realistic conclusions, and making timely decisions based on available information.
• Adaptability: Demonstrate the ability to manage ambiguity, adapting to changing circumstances quickly and effectively.

Knowledge, Skills, and Abilities

• Preferred minimum of a Bachelor's degree or equivalent combination of education and work experience
• Preferred minimum of three (3) years combined multi-family and training development job-related experience
• Preferred experience with eLearning authoring tools, webinar software, learning management systems, or other eLearning software
• Experience with multi-family concepts, practices, procedures, and interdepartmental workflows
• Proficient in speaking, reading, and writing in English
• Proficient in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Preferred knowledge of Federal, State, and Local housing laws, regulations, and guidelines
• Preferred knowledge of Federal fair housing laws and regulations
• Ability to maintain a high level of confidentiality and accountability; respect the right of privacy and exercise discretion
• Ability to speak clearly and concisely to express ideas and communicate work-related information to a variety of individuals and groups
• Ability to communicate, converse, and express information in person, by phone, and through other technology for prolonged periods.
• Ability to use tact and diplomacy when dealing with the needs, problems, and concerns of other department associates, outside agency associates, and the public
• Ability to objectively identify all facts and implications related to a situation before drawing conclusions and determining courses of action
• Ability to lead and direct the work of others
• Ability to adapt to change or interruptions in priorities, assignments, and other interruptions which may impact pre-established timelines and courses of action for completing projects and assignments
• Ability to achieve high-performance goals and meet deadlines in a fast-paced environment
• Ability to check own level of competency; identifying situations where assistance is required and seek support; ability to identify what best suits each set of circumstances as they arise
• Strong writing skills; ability to prepare clear, accurate, and well-organized reports, memos, and correspondence; ability to communicate effectively in written communication
• Strong interpersonal skills and the ability to relate to others; ability to build relationships with stakeholders, including senior staff, associates, investors, clients and external partners/vendors
• Strong analytical and problem-solving skills; ability to identify, gather, and evaluate information from a variety of sources; formulate logical conclusions and develop a useful course of action and recommendations
• Strong organizational and project management skills that reflect the ability to perform and prioritize multiple tasks; ability to work on multiple projects simultaneously and with an attention to detail
• Commitment to ongoing professional development and career growth
• Have a desire to work and interact with, as well as demonstrate respect for individuals and groups without regard to an individual's protected class
• Highly resourceful team-player, with the ability to work independently with minimal supervision

Travel

Up to 25% by car or airplane. Travel may increase or decrease based on training needs.

Why ConAm?

Our benefits are designed with our associates in mind which include medical, dental, life, vision, paid sick and vacation, identity theft protection, 401(k), Flexible Spending Accounts and Employee Assistance Program (EAP).

Applicants being considered for employment must pass a background check, pre-employment physical, and a drug test. We are an Equal Opportunity Employer.

If this sounds like the right position for you, just click the “APPLY” button above. You will be given an option to submit a resume or complete an online application.