Resident Manager

Resident Manager - Chico, CA

PURPOSE

The role of the Resident Manager is to ensure the fiscal and physical integrity of their property as well as create a safe and healthy community for tenants. The Resident Manager shall consistently adhere to all regulations and maintain compliance for the property. 

ESSENTIAL RESPONSIBILITIES & DUTIES

• Maintain regularly scheduled office hours at the property and be on-call other hours.
• Maintain all tenant files and related documents in well-organized, orderly condition.
• Become knowledgeable in and appropriately enforce the terms of the Lease Agreement and House Rules. Document any tenant non-compliance and evict non-compliant tenants (with supervisor approval).
• Become knowledgeable in program regulations (i.e. Tax Credit, HOME & Section 8), adhering to statutory regulations and deadlines.
• Become knowledgeable in Fair Housing regulations and procedures and strictly adhere to them.
• Receive and process Community Interest Forms and applications, maintain and regularly update applicant waiting list. Notify all applicants of the disposition of their applications after final screening.
• Execute lease agreements and all other move-in documents after written approval of the application by Housing Consultants.
• Complete initial certification and annual re-certification procedures for all residents.
• Implement the basics of the preventive maintenance plan. Ensure that the grounds, common areas, and laundry room are monitored daily for litter and that all walkways are clear of debris and trip hazards. Perform walk-around inspections to identify the tasks necessary to keep the grounds and buildings looking their best and monitor to ensure that grounds are quiet and secure, per House Rules.
• Provide regular (at least monthly) social/ educational/ community-building activities for tenants on site.
• Receive, document, and appropriately respond to all requests for maintenance, complaints, and problem situations.
• Schedule and supervise the work of maintenance and landscaping staff and vendors, confirming that all work ordered has been completed satisfactorily.
• Conduct general daily cleaning of the Community Room and empty all trash containers.
• Ensure that basic repairs, painting, and turnovers of vacant apartments are completed in a timely manner. Assist with turnover work if needed.
• Consult with Regional Manager (Supervisor) and Facility Manager regarding maintenance and landscaping work.
• Inform your supervisor in advance if you are leaving the Chico area during designated office hours or when on-call, to ensure adequate back-up coverage.
• Be willing to share on-call responsibilities with other staff and respond to emergencies in a timely manner.
• Carry out other duties as assigned.

• Perform initial and ongoing occupancy orientation with all residents, especially regarding House Rules. Perform all move-in and all subsequent inspections in a timely manner.
• Serve 3-day notices to pay rent or quit and 30 day/ 60 day notices to vacate (with supervisor approval). Receive notices from and inform departing residents of their rights and responsibilities upon termination of tenancy.
• Maintain, submit, and reconcile monthly cash receipts journals and tenant accounts. Prepare rent rolls and reconciliation reports per established deadlines. Collect, receipt, and deposit all funds received for rent, security deposits, and other funds, and post and maintain individual tenant ledger accounts. Manage a petty cash account for minor project expenses.

REQUIRED KNOWLEDGE AND SKILLS

• Experience in property management preferred.
• Proficient in speaking and writing in English.
• Must become Tax Credit Certified within 6 months of hire. (Agency pays for certification).
• Able to operate Windows-based computer programs, including Microsoft Office & Outlook.
• Capable of utilizing internet-based property management software (after being trained).
• Courteous, tactful, diplomatic, and appropriate in interactions with coworkers, tenants, and vendors; accepting of cultural diversity and the economic and social situations of low-income individuals.
• Must be well organized, self-motivated, and able to work with minimal supervision to prioritize, juggle, and complete tasks in a timely manner.
• Ability to do creative thinking, problem solving, and conflict resolution as an individual or as part of a team.
• Ability to understand and follow Fair Housing Laws.
• Ability to comply with policies regarding tenant confidentiality.
• Ability to appropriately represent the community & CHIP to the public and potential applicants.
• Ability to complete accounting and bookkeeping tasks.

QUALIFICATIONS AND EDUCATION

• High school education or equivalent
• Must have reliable vehicle, current valid California Driver's license and be insurable under the criteria established by CHIP's general liability carrier.  Must provide current proof of insurance at the levels specified by the CHIP travel policy

DEPARTMENT:             Property Management

REPORTS TO:               Regional Manager

TYPE OF POSITION:    Full time (40 hours per week), Monday through Friday, Non-Exempt

SALARY:                       $14.50 - $16.50 per hour, or Depending on Experience

BENEFITS:                    2 bedroom apartment, Medical Insurance (100% employer paid), Group Life Insurance, 403(b)                                                                             Retirement, Vacation Leave, Sick Leave, Personal Leave, 13 Paid Holidays

APPLY:                          Go to our website: https://chiphousing.org/jobs/ fill out the application and  upload your resume.

DEADLINE:                    Until filled.

Employment with CHIP is at will for the employee and the employer.

CHIP is an equal opportunity employer.