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Concierge

Bethesda, MD 20810

Organizes, coordinates, and implements various resident services and programs and acts as an information source for and help to residents related to local market resources.

JOB DESCRIPTION

  • Greets prospects and residents as they enter the office/leasing area, and ensure the comforts of prospects and visitors while they wait to speak with a team member.
  • Answers phone calls, routes all calls to the appropriate team member for assistance, and assists with completed service request call backs as necessary. 
  • Maintains the guest suite schedule to ensure proper payment and cleanliness upon guest arrival and manages and coordinates the loading dock and/or elevator schedule for move-ins and move-outs.
  • Ensures clubhouse amenities are in tour condition prior to leasing office opening each morning.
  • Manages all package deliveries by documenting arrival information and notifying residents of all package deliveries within 24 hours.
  • Maintains tracking logs for equipment rentals, dry cleaning services, and/or other services provided by the community.
  • Assists the community team with scheduling, planning and organizing resident activities and programs. 
  • Keeps detailed information on local area restaurants, shops, delivery places, and other pertinent information that may be of interest to residents and maintains relationships and contacts with concierge vendors. 
Benefits provided

 Health Insurance

 401k Match

 401k Retirement Plan

 Dental Insurance

 Short Term Disability

 Long Term Disability

 Personal Days

 Internal Training Programs

 Optical Insurance

 Bonus Programs

 Life Insurance

 Paid Vacations

 Intern Programs

Jobs like this are also known as:
Activities Director / Resident Services Community Ambassador Concierge Customer Service Representative Resident Services Coordinator
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