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US System Support Analyst

Memphis, TN 37501

Provides and coordinates technical support, problem resolution and maintenance for the Company’s computer hardware, software and networking systems.

JOB DESCRIPTION

  • Provides help desk support and resolution to end-users who experience issues with software and hardware systems by analyzing problems, determining appropriate solutions, and providing regular maintenance and upgrades as necessary. 
  • Tracks, documents and resolves user requests and requirements utilizing the support center call tracking software.
  • Gathers information and reports on user support issues, trends, and other areas factors related to support issues, and works with appropriate team members to assist in developing solutions that enable greater efficiency and effectiveness. 
  • Assists with small group training on systems applications as necessary.
  • Participates in testing and evaluating new applications, systems enhancements, programming upgrades, and other systems and applications improvements.         
Benefits provided

 Health Insurance

 401k Match

 401k Retirement Plan

 Dental Insurance

 Short Term Disability

 Long Term Disability

 Personal Days

 Internal Training Programs

 Optical Insurance

 Bonus Programs

 Life Insurance

 Paid Vacations

 Intern Programs

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