US System Support Analyst
Memphis, TN
JOB DESCRIPTION
- Provides help desk support and resolution to end-users who experience issues with software and hardware systems by analyzing problems, determining appropriate solutions, and providing regular maintenance and upgrades as necessary.
- Tracks, documents and resolves user requests and requirements utilizing the support center call tracking software.
- Gathers information and reports on user support issues, trends, and other areas factors related to support issues, and works with appropriate team members to assist in developing solutions that enable greater efficiency and effectiveness.
- Assists with small group training on systems applications as necessary.
- Participates in testing and evaluating new applications, systems enhancements, programming upgrades, and other systems and applications improvements.
Benefits provided
Health Insurance
401k Match
401k Retirement Plan
Dental Insurance
Short Term Disability
Long Term Disability
Personal Days
Internal Training Programs
Optical Insurance
Bonus Programs
Life Insurance
Paid Vacations
Intern Programs