Community Assistant - SL-2

Work with and supports the professional team in achieving residence life, occupancy, and retention goals by performing administrative tasks related to leasing, marketing, and customer service at the community.

JOB DESCRIPTION

• Actively participates in the community and helps foster resident growth and learning through resident interactions and community programming.
• Serves as a liaison between community residents and the professional team.
• Participates in on-call and responds to after-hours calls, issues, and emergencies. Immediately notifies the Community Manager and/or their designee whenever an incident occurs.
• Enforces policies, procedures, and assists with mediating roommate issues.
• Responsible for planning, executing, and evaluating five (5) community activities/programs each semester.
• Acts as an after-hours liaison between residents and property management.
• Performs administrative tasks including but not limited to: copying documents, preparing notices, handling resident calls, and other tasks as needed. 
• Assists with sales and leasing activities by greeting prospective residents, conducting property tours, and showing the apartments and community. 
• Assists with move in and move out process for residents. 
• Answers incoming calls and provides appropriate answers or directs callers to the appropriate professional or University department.
• Performs on-campus marketing outreach to generate Community awareness and qualified traffic. 
• Assists with coordinating resident functions, including parties, birthday cards, welcome parties, unit visits, and other programs to achieve resident satisfaction goals. 
• Schedules and conducts resident visits each semester as part of the Student Living customer service program, and distribute notices such as flyers, newsletters, resident surveys, and late notices. 
• Responds quickly and courteously to resident concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
• Maintains confidentiality with regard to resident information, team members, and community operations.
• Performs other duties or tasks as needed.