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Dwelling Place of Grand Rapids

Senior Property Manager

Grand Rapids, MI 49503

Job Title: Senior Property Manager

Department: Property Management

Reports To: Chief Operating Officer

FLSA Status: Exempt

Approved By: Dwelling Place Officers

Approved Date: June 1, 2008

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Responsible for marketing of properties to ensure:

Property and all vacant units are timely placed and kept in neat and clean conditions for showing and occupancy through auspices of staff or contact services.

All prospects are presented with property and neighborhood information including amenity and qualifying factors, asked of their wants/needs, requested to tour the property and a model, and to complete an application, if qualified and interested.

Equal opportunity housing presentation, fair housing and positive customer relations for all.

Applications fully completed, processed, and approved in an expedient manner, which meets any and all associated resident selection criteria, program qualification and compliance requirements.

Leasing information and reports prepared and maintained as required.

Responsible for leasing and management of properties to ensure:

All resident files contain completed rental agreements and compliance documents including releases, verifications, and certifications (initial, annual, or interim, as required).

Timely subsidy transmittals, collection, recording, and deposits of rent and other charges.

Review lease violations for non-payment of rent or other terms leading to appropriate notifications or prompting support of other staff intervention.

Responses to resident concerns or complaints are investigated and needed actions result.

Maintenance or contract work orders are generated and completed within a reasonable amount of time for emergencies, routine, requests, turnovers, preventative measures, or inspection based.

Related purchases and contracts are in accordance with the budget, or Director or Officer approval, and weekly submission of related invoices authorizing payment.

Physical or file compliance findings addressed or are corrected within specified parameters; any required reporting to outside regulatory agencies shall be completed as defined.

Daily operations and long-range planning with high levels of positive interdepartmental and community interactions and coordination.

Knowledgeable in regulatory compliance requirements.

Proficient in the use of property management software.

Responsible for problem-solving and recommending property management programs that would lead to improvements to operations and services.

Supervisory Responsibilities Supervises one or more employees. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

Marketing Skills - Achieves marketing goals; Overcomes objections with persuasion and persistence; Initiates new contacts; Maintains customer satisfaction; Maintains records and promptly submits information.

Use of Technology/Equipment - Demonstrates required skills; Adapts to new technologies or equipment; Troubleshoots technological problems; Uses technology/equipment to increase productivity; Keeps technical skills up to date.

Job Knowledge - Competent in required job skills and knowledge; Exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; Displays understanding of how job relates to others; Uses resources wisely.

Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem-solving situations; Uses reason even when dealing with emotional topics.

Managing People - Includes staff in planning, decision-making, facilitating and process improvement; Takes responsibility for subordinates' activities; Makes self available to staff; Provides regular performance feedback; Develops subordinates' skills and encourages growth; Solicits and applies customer feedback (internal and external); Fosters quality focus in others; Improves processes, products, and services; Continually works to improve supervisory skills; Fosters cooperation; Defines team roles and responsibilities; Supports group problem solving; Acknowledges team accomplishments.

Cost Consciousness - Works within approved budget; Develops and implements cost-saving measures; Contributes to profits and revenue; Conserves organizational resources.

Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Sets goals and objectives; Organizes or schedules other people and their tasks; Develops realistic action plans.

Quantity - Meets productivity standards; Completes work in a timely manner; Strives to increase productivity.

Safety and Security - Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.

Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience Bachelor's and four or more years of related experience and/or training.

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