Costa Mesa, CA
Costa Mesa, CA, USA Req #126
Tuesday, November 26, 2019
We are an Equal Opportunity Employer. We maintain a drug-free workplace. Some positions require pre-employment hair analysis drug screening and all positions require criminal background screening, on candidates selected for hire. We also participate in E-VERIFY, a service of DHS and SSA, verifying the identity and employment eligibility of all persons hired to work for the company.
Summary: To be responsible, under the supervision of the Business Manager or Leasing Manager for marketing, leasing and pre-leasing of apartment homes. Coordinate Move–In information forms and resolve resident issues/concerns as necessary.
Essential Duties and Responsibilities include the following. Other duties may be assigned.
Meet and greet future resident(s) in a professional and enthusiastic manner.
Qualify future resident(s) by determining their needs, eligibility and desirability.
Follow Legacy Way of Leasing training
Take future resident(s) on community and apartment tours, using up-to-the-minute knowledge of vacancies and availability dates. Have a complete knowledge of the apartment community.
This should include knowledge of the surrounding area, schools, shopping, transportation, and any other pertinent neighborhood information.
Assist with out reach marketing campaigns
Be able to provide information concerning the selling points of the apartment home, such as: the appliances, square footage, and possible furniture placement.
Maintain knowledge with the competition in the area.
Provide marketing reports as designated.
Shop all competitors by phone weekly and in person monthly and assist with written market surveys
Know special features of Legacy Partners communities and refer future residents to other Legacy communities when appropriate.
Work with Business Manager, Assistant Business Manager, or Leasing Manager on the advertising and marketing plan for the community.
Explain application, lease and addendums in detail.
Completely check application through credit agency and other resources before submitting to Business Manger for approval.
Print or type and initiate all necessary move-in paperwork.
Inspect apartment and place move-in gift prior to new move-in.
Audit personal lease files for accuracy prior to move in and renewal.
Keep daily log of traffic, phone calls and follow–up. Introduce new residents to management team and handle problems that may arise before move-in.
Receipt all deposits and application fees according to company procedures.
Properly label and store all monies received including rent.
Follow-up on any potential future resident that does not lease within 48 hours.
Meet lead management standards.
Check and comply with model set-up and care policies as designated by Business Manager.
Market Preferred Employers, Locators and Third Party Providers designated by Business Manager.
Practice excellent customer service relations.
Participate in on-line reputation management
Work with all team members to maintain a smoothly run community.
Answer phones fielding future resident calls, resident maintenance problems and other resident concerns.
Work with the management team to resolve resident problems.
Maintain a professional attitude at all times.
Adhere to professional dress code.
Inspect the community on a daily basis to inspect the model and/ or vacancies for readiness.
Inspect the grounds and report any problems or concerns to the Business Manager and/or Service Supervisor.
Write Service Request when appropriate.
Deliver notices & newsletters as needed.
Maintain general filing and office organization including ordering supplies, stocking drawers with necessary forms and desks with pens, pencils, etc.
Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience: High school education or equivalent; and one year of related experience and/or training; or equivalent combination of education and experience.
Language Ability: Ability to read and interpret documents such as leases, addendums to leases, pertinent move-in/move-out paperwork and various Notices to residents such as Notice to Comply, 3 Day and 10-Day Notices. Ability to write routine reports and correspondence.
Math Ability: Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals. Ability to compute rate, ratio and percents.
Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form. Ability to deal with problems involving several variables in standardized situations.
Computer Skills: Basic Word & Excel, Internet Software, Outlook, Yardi, and social media platforms.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to be mobile and to talk or hear. The employee is occasionally required to lift up to 25 pounds. The vision requirements include: close vision and ability to adjust focus.
This job description is not intended to be all–inclusive, and the employee will also perform other reasonably related business duties as assigned by immediate supervisor and other management as required.
This job description does not constitute a written or implied contract of employment.