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Assistant Community Manager

Ontario, CA 91764


As the Assistant Community Manager, you are a team builder and help provide support and direction to ensure high level of Employee and Resident Engagement.

You are responsible for assisting the Community Manager  meet the Owner’s asset performance expectations within your assigned Community by achieving revenue growth, occupancy and reputation management goals. You thrive on sharing your knowledge and creating a better future for GHP.  You are an Ambassador of the GHP Culture and Vision within your Community.  

Customer Experience and Leadership:

  • Helps set a Service Excellence standard and inspiring the teams to achieve it.
  • Promotes regular communication and transparency within the Community
  • Manages Move-In and Move-Out experience provided by the Community and the overall resident engagement.
  • Promotes and upholds company values, employee promise, policies, and initiatives.
  • Efficiently handles resident requests and concerns.
  • Focuses on identifying the challenges early and take corrective measures as necessary.
  • Owns the employee experience, helps drive employee satisfaction and elevates team behaviors.
  • Maintains a strong connection of the community team to GHP.

Sales and Marketing:

  • Assist in marketing the apartment community through ongoing online advertisement, social media interactions and community outreach
  • Assist in preparing and distributing marketing materials based on established templates and guidelines such as newsletters, pamphlets, flyers, etc.
  • Assist in placing, removing/updating banners, bandit signs, flags, etc.
  • Act as a sales representative for the community and as a point of contact for prospective residents calling and/or visiting the property to inquire about leasing availability

Financial Performance:

  • Compute, classify and record data to keep financial records complete
  • Accept rental payments and post rents into the computer system.
  • Record monies collected and prepare bank deposit slips on an on-going basis.
  • Make daily bank deposit and maintain record of all deposits made, including copies of all checks in deposit
  • Debit, credit and total accounts on computer spreadsheets and databases using specialized accounting software.
  • Assist the Community Manager with delinquencies and monitor for collection procedures.
  • Support the Community Manager in implementation of timely collection procedures in accordance with company policies and practices.
  • Issue 3 Day Notices to Pay or Quit, with timely follow up on notices. When necessary, forward appropriate documents on delinquent accounts to the attorney for unlawful detainer.
  • Collect and verify proof of income for prospective residents.


  • Assist the Community Manager in all phases of the property operations.
  • Assist the Community Manager in designing and implementing resident retention programs
  • Responsible for the knowledge and administration of leasing techniques and sales methods
  • Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive
  • Advise residents of referral concessions (if permitted).
  • Communicate leasing requirements and community policies to the prospective resident during the leasing process and follow Fair Housing guidelines
  • Prepare and complete lease forms or agreements and collect rental deposit.
  • Keep abreast of current rental rates, floor plans, locations and all amenities of the property
  • Maintain high occupancy level through support of and participation in leasing activities, effective motivation, keeping informed of market conditions, understanding of competitive
  • Ensure that the “model” and target apartments are ready for show by visiting them multiple times daily and communicate when units are not market-ready to the Community Manager
  • Distribute all company or community-issued notices

Core Competencies:

  • Customer-Centric – Put the customer, both internal and external, at the heart of everything.
  • Problem Solving – Uses logic and reasoning to identify solutions and seek alternative solutions, conclusions or approaches to problems
  • Communication – Communicates in detail both written, orally and verbally in a professional manner
  • Business Acumen - Communicates professionally and exhibits a sense of urgency with both internal and external customers.
  • Cost Conscious – Makes decisions within assigned role that are fiscally responsible
  • Sales Driven – Meets and exceeds sales goals and seeks opportunities to close on all potential residents

Professional Requirements:

  • Two or three years of property management experience in operations/resident servi
  • Experience in bookkeeping a plus.
  • 1 year of working knowledge using Yardi
  • Sales and/or leasing
  • General office
  • Proficiency in MS Word, Excel and Outlook required.
  • Ability to interact effectively with prospects, residents, peers and
  • Excellent customer service
  • Must be extremely organized, oriented and able to multi-task

Physical Requirements:

  • Frequently move/traverse, ascend/descend stairs in/around apartment homes and community
  • Constantly operates computer and other office machinery
  • Constantly positions self to bend, stoop, reach, lift
  • Occasionally lift/move/carry up to 25lbs with/without assistance
  • Constantly communicate, converse and exchange information with coworkers, vendors, residents and visitors
  • Constantly works in outdoor weather conditions

For consideration please click on link to apply.

Benefits provided
401K Match 401K Plan Bonus Program Dental Insurance Empl. Assistance Health Insurance Life Insurance Paid Vacations
Jobs like this are also known as:
Assistant Business Manager Assistant Community Director Assistant Community Manager Assistant Property Manager
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