RESIDENT MANAGER

POSITION OVERVIEW  

This part time role, live-on-site role that is responsible for the overall condition and environment of the building in which they reside. Responsible for and the first responder to after-hours and weekend property issues and emergencies. This position requires exacting attention to detail, excellent customer service skills, phenomenal communication skills. Compensation for this position is by providing highly reduced or free housing in the building you're assigned to as a Resident Manager- occupancy rules apply.  

ESSENTIAL DUTIES & RESPONSIBILITIES

• Responsible for property walk throughs to ensure maintenance and upkeep meets company standards   
• Promptly and successfully respond to tenant complaints and work order emergencies during after hours   
• Some light cleaning of carpets, laundry rooms, elevators, garbage rooms may be required   
• Resolve any after-hours lock outs, etc.   
• May need to assist with building inspections with Property Managers   
• Coordinate vendors and contractors in emergency situations   
• Learn and ensure compliance with all company, local, state and federal safety rules   
• Must be able to remain calm during emergency situations   
• Light cleaning of available rental units may be needed time to time   
• Assist in posting notices as directed by the Property Management team  
• Responsible for enforcing Apartment Rules as stated in the Lease Agreement  
• Directs residents on proper work order (non-emergency) submittal  
• Maintains hourly/daily work logs and activity via SynCrew  
• Conduct monthly key audit and provide proper reporting/documentation  
• Responsible for completing incident reports (as needed) and submit to the Property Manager on a timely manner   

SKILLS, KNOWLEDGE AND ABILITIES   

• Plumbing experience and electrical knowledge, preferably in high rise buildings   
• 1-2 years of basic facilities and maintenance experience   
• Ability to work after business hours and on weekends may be necessary   
• Excellent organizational, communication and time management skills   
• Ability to handle multiple priorities with efficiency and accuracy with a commitment to maintaining high building standards   
• High school diploma or equivalent required   
• Ability to read, write and speak Spanish a plus