Facilities Manager

Primary Function: The Facility Manager is responsible for managing a team of employees in the maintenance and preventative maintenance efforts for multiple communities. This includes the physical aspects of the buildings HVAC, electrical, plumbing, carpentry, painting, major appliances and amenities, as well as the management of appropriate outside vendors and contractors. Ensure efforts meet NVCH’s operational and safety standards and any applicable laws and regulations.

 Principle Duties and Responsibilities:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Responsibly manages and supervises all maintenance personnel, including training, scheduling, assignment, direction, performance review (including input on pay adjustments), hiring and discipline consistent with agency policy.
• Implements and monitors programs to maximize revenue, control expense, and improve customer satisfaction.
• Manages the maintenance needs of multiple communities to ensure the physical condition of the community and contribute to the agency’s annual business goals.
• Manages company maintenance service standards ensuring timely completion and follows through to ensure issue is resolved.
• Manages the apartment home turnover and preventative maintenance programs to maximize the value to the community.  Assesses the value of damage to the apartment homes that is charged to departing resident.  Ensures apartment turnovers are completed within established time frame and to organizational standards.
• Assists in the development of the annual maintenance operating budget and manages department expenditures within approved budget.
• Purchases parts, chemicals, and paint according to our requirements for account spending.
• Conducts regular inspections of every community that include grounds, buildings and apartment homes to ensure that all physical aspects of the community are fully functional at all times.  Prepares for and participates in third party inspections of the communities to ensure that we are meeting the expectations of the third party organization.
• Implements, or directs the implementation, of all applicable agency policies and procedures. Ensures compliance as needed.
• Negotiates with external maintenance vendors and suppliers as needed. Monitors and enforces contract terms via communication with the Vice President of Property Management.
• Ensures compliance with all federal, state and local laws, specifically Fair Housing regulations.
• Creates and maintains an inventory of NVCH owned tools and equipment.  Budgets for and purchases equipment required for maintenance department.
• Represent the organization in a professional manner at all times.
• Act as a resource to on-site managers and staff.
• Attend staff meetings or other meetings as scheduled.
• Help manage and complete all special projects.
• Report any unusual resident activities to the Vice President of Property Management immediately.
• Ensure on-call schedules are in place and all communities are covered for emergency response.
• All other duties as assigned.

Education, Skills and Experience:

• High school diploma or general education degree (GED) required.  Further education in construction, project management, HVAC, electrical, plumbing, etc. desired.
• Three (3) to five (5) years of multi-family property management or other building maintenance experience performing the duties of Maintenance Supervisor or Maintenance Technician.
• Three (3) to five (5) years of supervisory experience.
• Ability to perform basic arithmetic skills such as measurement, addition, subtraction, multiplication and division in order to do basic calculations and analysis such as estimating, determining averages and percentages, and totals.
• Solid performance management skills, including the ability to communicate performance expectations, document performance conversations, coach and document performance issues and complete performance management expectations as guided by the agency.
• Demonstrated ability to use independent judgment and discretion to make decisions designed to achieve agency expectations and goals for the community.