Utility Program Manager
Woodland Hills, CA 91302
ResponsibilitiesWe are looking for a talented team lead, with extensive experience in Billing and Reimbursement, to strategically manage a large program that delegates financial responsibility of utility bills to over 100,000 residents. This position requires strong analytical and problem solving abilities, with experience in resolving complex billing anomalies and streamlining processes. Thinking out of the box is a requirement here, as is strong team leadership experience, excellent analytical and communication skills, and the ability to make and present solid data-driven decisions. Responsibilities include: - Manage utility relationships, incl 3rd party billers, across our portfolio of properties and on behalf of Essex. - Create a reporting package for utility expenditures and reimbursements, including ownership/creation of an adaptive and predictive modeling process. - Fully understand utility allocation and reimbursement metrics. - Lead, mentor, and supervise a two person utility billing team. - Ensure appropriate expense reimbursement and enhance department processes. - Assist Property Operations in resolving residential issues related to utility programs. - Oversee utility billing transition of developments, acquisitions, and dispositions of properties. - Analyze and respond to proposed utility rate changes on behalf of Essex, pro-actively manage communications to residents about utility hearings, rate tables, and infrastructure investments. - Track projects with utility impact, such as renewable energy upgrades and tax incentives. - Contribute to strategic sourcing initiatives for new vendors.
- Bachelor’s Degree required, MBA preferred. - 10 years of Billing experience to include overseeing complex non-routine functions and extensive troubleshooting of “gray area anomalies”. - Strong organizational and leadership skills to lead, champion, and implement strategic initiatives. - Strong vendor and program management skills. - Utility experience preferred. Essex offers a comprehensive benefits package that reflects how much we value our associates and their families:For regular full-time associates regularly scheduled to work at least thirty (30) hours per week:• Medical, Dental, Pre-tax flex plan, Basic life insurance, Supplemental life, Short- and long-term disability, Accidental death insurance plans.For part-time and full-time associates:• Employer-matching 401(k) plan that offers financial planning and independent brokerage services.• Wellness Program, 24-hour Employee Assistance, Service awards and Paid time-off.