Compliance Specialist

Compliance Specialist                        Please apply here: https://tndc.csod.com/ats/careersite/JobDetails.aspx?id=1188&site=1

ORGANIZATION OVERVIEW

Mission: Tenderloin Neighborhood Development Corporation (TNDC) provides affordable housing and services for low-income people in the Tenderloin and throughout San Francisco, to promote equitable access to opportunity and resources.

Established in 1981, TNDC employs more than 430 staff, who develop, own, manage and provide supportive services across more than 5,000 homes in 43 properties that offer deeply affordable, and to expand its work in community organizing and after-school programming. TNDC is viewed as a trusted and well-organized community ally locally and a practice leader nationally. In San Francisco, TNDC envisions diverse communities where people with low incomes can fulfill their potential and meet their basic needs. In the Tenderloin, TNDC stands as a catalyst for advancing community interests and a force for expanding the choices that enhance livability, such as housing, employment, education, food, cultural activities, and open spaces.

TNDC values are: Integrity, Excellence, Diversity, Collaboration and Equity

SUMMARY

Under the direct supervision of the Compliance Manager, the Compliance Specialist is responsible for a portfolio of TNDC’s properties as they relate to Compliance and Regulatory obligations which may include some organizational operations processes.  The Compliance Specialist will be responsible for each property’s overall compliance under the direction of the Compliance Manager.  The Compliance Specialist provides effective and productive oversight of each property’s compliance, regulatory requirements (including some reporting), fair housing, auditing coordination, and training (as it relates to compliance and some operational processes) to enhance and maintain compliance and operations.

ESSENTIAL DUTIES

Compliance:

·         Regularly assist Compliance team in performing audits of files for sites with upcoming regulatory agency inspections and audits.

·         Provide leadership at assigned sites that need assistance with annual recertifications. This will include working on-site at specified properties providing a leadership role throughout the process as well as assisting with performing annual recertifications.

·         Work on in-depth projects as required which may involve intensive scrutiny or restoration of tenant files and other program aspects at a property.

·         Assist in the lease up process of newly constructed and newly renovated properties.

·         Responsible for meeting internal and external deadlines and schedules for lease-ups, file completion, and other critical processes, including Tax Credit, HUD, and other program timelines.

·         Ensure compliance with all Fair Housing laws; remain current on fair housing requirements.

·         Serve as a resource for questions about compliance and procedures.

·         Responsible for guaranteeing that all the correct forms and procedures are used for subsidy programs, Housing Authority compliance, and low-income housing credit compliance.

·         Coordinate periodic reporting by building staff on applicant status, application file management, and other key property management business processes.

·         Audit properties for compliance with applicable laws and funder requirements.

·         Attend regular meetings with the Compliance Manager for reporting and direction.

·         In conjunction with the Compliance Team, ensures compliance with all funding sources and regulatory agencies.

·         Train new on-site staff on all occupancy and TNDC policies and procedures, including but not limited to resident files and file retention, certifications, and reporting requirements.

·         Ensure that systems are in place to monitor site compliance with all regulatory agreements and requirements and according to TNDC policies.

·         Ensure full compliance through site audits, one-on-one and group training. 

·         Other duties as requested.

Property Management:

The following are duties and responsibilities for providing coverage of vacant or absent general manager positions. Some or all of these duties and responsibilities may be included when assigned to a property. 

·         Manage the day-to-day administration of the property office in a clean and well organized manner, which includes answering telephones, interacting with residents in a courteous and professional manner, sorting, distributing, opening and answering mail daily, and handling resident inquiries and concerns.

·         Exercise common sense, good judgment, consistency and self-control in day-to-day contact with residents and in other business-related matters.

·         Ensure consistent application of property rules and regulations, lease and lease addenda and documents and reports all violations.

·         Process, complete and maintain accurate resident files at move-in and at each recertification within established regulatory guidelines.

·         Ensure compliance with regulatory requirements, which includes posting all licenses, permits, notices and occupancy permits required by federal, state and local jurisdictions; and preparation and submittal of reports in an accurate and timely manner.

·         Ensure that all transactions are processed and inputted accurately and completely in Yardi.

·         Market units in accordance with an approved marketing plan which considers all federal, state, local and regulatory requirements.

·         Maintain and adhere to Waiting List protocol in accordance to TNDC policy and procedures and applicable federal, state, local, and regulatory agencies.

·         Review all completed rental applications and leases for accuracy and completeness, and for conformance to TNDC’s Resident Selection Policy.

·         As needed, conduct unit tours and applicant interviews which include verifying potential resident income, in accordance with TNDC’s Resident Selection Policy, and program requirements.

·         Maintain amiable relationships with all residents, and adhere to Fair Housing, Equal Emp