Fosters Positive Resident Relationships

• Provides excellent customer service.
• Professionally deals with Resident complaints, concerns and requests on a timely basis to ensure the highest level of customer satisfaction.
• Ensures timely and accurate communication of service requests to the maintenance team.
• Assists with after‐hours emergency situations if called upon.
• Follows‐up on service requests and other Resident issues to ensure complete customer satisfaction.
• Distributes Resident communications such as newsletters, referral pay, events, community information, etc.
• Plays an active role in Resident functions:
  • Assists in the planning of events.
  • Attends functions and participates as directed by the Community Manager.
• Consistently communicates policies and procedures to all Residents.
• Reports all instances of Lease violations to the Community Manager immediately.
• Ensures all leasing goals are met or exceeded regularly.
• Greets all prospects and qualifies them based on the Community Rental Application Criteria
• Tours Community and target apartment/model, highlights amenities and closes the sale.
• Handles all traffic according to Company policy:
  • Records phone, internet and walk‐in traffic in OneSite.
  • Manages virtual guest card box daily by updating the status of those prospects.
  • Consistently follows up with un‐leased prospects.
• Processes application and lease paperwork accurately and in a timely manner.
• Guides customers through all application, leasing and move‐in processes.
• Orients new Residents to the Community.
• Follows marketing plans as instructed by Community Manager.
• Records and reports results of marketing efforts and effectively communicates recommendations for improvement.
• Communicates with locators, comps and other industry professionals in sharing marketing and leasing information.
• Assumes responsibility for placing, removing and updating banners, balloons, bandit signs, flags, etc.
• Distributes pamphlets, flyers and other collateral on and off site.
  
  • Manages the social media communication efforts for the community.
  • Answers all incoming telephone calls in a professional and friendly manner.
  • Updates unit availability.
  • Accepts rental payments from Residents and ensures placement of such in the appropriate designated location immediately upon receipt.
  • Ensures that policies and procedures regarding staff and Resident safety and security are followed in an effort to minimize liability (i.e. courtesy patrol reporting, light maps, Resident functions, access control devices, etc.)
  • Maintains the Concession binder on a daily basis.
  • Report all issues which affect Community operations directly to the Community Manager.
  • Adheres to all Company policies and procedures.
• Attendance and punctuality are essential functions of this position.
• Adheres to all federal, state and local Fair Housing laws.
• Serves as a staff representative in all interactions carries his or herself professionally at all times.
• May be required to assist in special projects or activities as a representative of the Company such as:
  • Due diligence
  • Property acquisitions/dispositions
  • Company‐sponsored or company‐sanctioned committees
  • Organizations or groups
  • Company or industry functions
• Must attend training programs as required.
  
  • Read, write and speak English fluently
  • Must meet company background investigation, credit screening and drug screening
  • Must have a telephone number where he or she can be reached.
  • Excellent written and verbal communication skills
    • Microsoft Word
    • Microsoft Excel
    • Microsoft Outlook
    • Typing
    • Entrata
      
  • 6 months of apartment leasing experience strongly preferred.
• Employees who choose to live on site will be required to assist with reasonable Resident situations even during “off” hours.
  
• Requires mobility (i.e. climb stairs) to tour, demonstrate and inspect apartments, public areas, grounds, etc.
• Will require repetitive motion of hands/wrists in using computer.
• Requires the ability to lift up to 20 pounds.
• Must be able to stand or sit for extended periods of time.
• Requirements
  • High School Diploma or GED equivalent

CERTIFICATIONS        · Industry designations preferred (National Apartment Leasing Professional –NALP)

SOFT SKILLS        · Customer service and sales oriented

TECHNICAL SKILLS        ·  Experience in the following preferred:

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