Desktop Support Specialist

BASIC PURPOSE:

This individual provides basic technical assistance to computer users, answers questions, and resolves computer problems for clients in person or via telephone if from remote locations. They are to provide assistance concerning the use of computer hardware, peripherals, and client-based software.

ESSENTIAL FUNCTIONS:

1. Maintains and repairs equipment by troubleshooting, repairing or replacing components, adjusting settings and testing within the company’s network to ensure satisfactory operation.
2. Configures and installs computer and peripheral equipment such as desktop computers, laptop computers, printers, basic telecommunications equipment, and installs client software.
3. Uses test equipment, tools, supplies and materials that are standard for desktop support personnel.
4. Confers with senior team members in the resolution of procedural or technical matters.
5. Provides technical support to others in the organization as needed in the use of client computer systems, assisting them in understanding the fundamental operation of client computers and peripherals.
6. Adheres to work schedule and attendance requirements according to reasonable policy and practices.
7. Reads trade magazines and attends computer trade shows to obtain current information about technology trends.